(USA) Senior Design Researcher - Tech, International Emerging Technology
Walmart
Posted Thursday, March 20, 2025
Posting ID: 8261_R-2093952
Bentonville, AR
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Position Summary...
Working at Walmart International Technology means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work.
What you'll do...
Within the International Emerging Tech team, you are responsible for driving innovation for global leverage through exploration and development of new technology solutions and fostering the innovation mindset to Walmart International and Global Tech teams. We're a unique group, where Product, Engineering, and UX are together on the same team to rapidly develop, test, and transition next-gen solutions for scale.
As Sr. Design Researcher Lead, International, you'll play a critical role in ensuring the global application has the cultural sensitivities to meet the needs of our customers in multiple markets around the world.
Essential Functions
In this role, you'll be expected to provide multiple design disciplines to contribute and lead across Design Research, UX/UI, Data Analysis, Collaboration, and Thought Leadership.
Design Research:
The individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Leadership Expectations
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Deliver for the Customer: Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans.
Diversity, Equity & Inclusion: Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Culture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Embrace Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Curiosity & Courage: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management: Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $73,000.00-$127,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor Degree and 3 years' design research experience OR Masters Degree and 1 year's design research experience OR 7 years' design research experience
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Consumer Software Development - Mobile, Market Research, User Experience or Interaction Design
Masters: Human Computer Interaction, Masters: Psychometrics, Masters: Statistics
Primary Location...
2901 Se I Street, Ste Tbd, Bentonville, AR 72712-0000, United States of America
Working at Walmart International Technology means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work.
What you'll do...
Within the International Emerging Tech team, you are responsible for driving innovation for global leverage through exploration and development of new technology solutions and fostering the innovation mindset to Walmart International and Global Tech teams. We're a unique group, where Product, Engineering, and UX are together on the same team to rapidly develop, test, and transition next-gen solutions for scale.
As Sr. Design Researcher Lead, International, you'll play a critical role in ensuring the global application has the cultural sensitivities to meet the needs of our customers in multiple markets around the world.
Essential Functions
In this role, you'll be expected to provide multiple design disciplines to contribute and lead across Design Research, UX/UI, Data Analysis, Collaboration, and Thought Leadership.
Design Research:
- Apply user-centered research principles and activities to build your subject matter expertise of the business and its customers.
- Requires knowledge of best practices of qualitative and quantitative research; Data analysis techniques; Techniques to detect gaps in information; legal risks, factual errors, and breaches of codes of conduct involving the use of research material.
- Requires knowledge of: User experience strategies; User interviews and surveys; User journeys; Story boards; and/or Contextual inquiries.
- Knowledgeable and experienced in developing and delivering User profiles; Testing scenarios; Documentation; Test plans to define the basics of testing against a design specification (if applicable).
- Determine and build alignment on success metrics for research projects; Purpose of research and how it will be used; Values, limitations, and risks of sources and social networks for research purposes.
- Leverage emerging methods for obtaining relevant information. To independently propose hypotheses/learning objectives for research.
- Provide inputs to modify research approaches and execution plans. Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected. Verifies the reliability and accuracy of the information through detailed checks.
- Build, maintain and operationalize a research roadmap across the US and International User Research teams to ensure that efforts aligned, expected and valued.
- Demonstrate clear communication, organization, and writing skills in English and Spanish is a plus.
- Deliver your work professionally, on or before the deadline, with some autonomy and limited oversight.
- Rapid prototyping and experimenting in a fast-paced environment.
- Designing best-in-class product experiences with a focus on craft.
- Partnering directly with Product and Engineers to create insightful design solutions.
- Constantly balancing business goals with user needs.
- Multitasking across different projects and adapting to changing priorities.
- Championing the Design Thinking philosophy throughout the innovation process.
- Communicating effectively with kindness and empathy.
- Collaborating seamlessly with cross-functional partners.
- Staying up to date with the latest trends, in and out of retail.
- Clarifies and resolves inconsistencies in the data of research projects.
- Analyzes and interprets relevant data for results and important insights. Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies.
- Anticipates and mitigates risks during information synthesis and independently arrives at possible solutions for interactive designs. Analyzes and interprets existing data (for example web analytics, user surveys, and/or customer support calls).
- Assess gaps between business expectations and user experience strategies. Leverages a deep understanding of trends in user consumption behaviors to develop or improve interaction design and user experience strategies.
- Be willing, able and excited to leverage design thinking methodologies and workshops to align stakeholders in the course of doing your work.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
- Able to manage cross-functional partnerships and stakeholders through stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernacular; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences.
- Engage with business partners (internal/external) on a periodic basis and establish credibility for the User Experience Research function.
- Work with the Content Strategy and UX Design functions in close partnership to ensure UX team cohesion, function and support for one another.
- Work with Product Management, Engineering and Market Stakeholders to ensure confidence in our work, abilities and role in the Seller Center business.
The individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Leadership Expectations
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Deliver for the Customer: Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans.
Diversity, Equity & Inclusion: Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Culture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Embrace Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Curiosity & Courage: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management: Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
- Observes associate, customer, or supplier behavior.
- Presents information to small or large groups and individuals.
- Communicates effectively in person or by using telecommunications equipment.
- Visually verifies information, often in small print.
- Reads information, often in small print.
- Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device.
- Enters and locates information on electronic device.
- Occasional international travel will be required to multiple facilities or worksites, including extended overnight stays. Estimating 5-10%, once or twice per year, trips likely to extend over 5-10 days.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $73,000.00-$127,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor Degree and 3 years' design research experience OR Masters Degree and 1 year's design research experience OR 7 years' design research experience
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Consumer Software Development - Mobile, Market Research, User Experience or Interaction Design
Masters: Human Computer Interaction, Masters: Psychometrics, Masters: Statistics
Primary Location...
2901 Se I Street, Ste Tbd, Bentonville, AR 72712-0000, United States of America
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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