IT Support Technician II - HIRING ASAP

On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1-2 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)

Top Skills Details

ServiceNow | Windows 10/11 | Active Directory | Hardware/Software/network Troubleshooting | Azure | AutoPilot | MFA | Dell | Office 365

• Strong Desktop Support
• Dell PC Break/fix
• Video Conferencing

Job Description 

• IT infrastructure incident resolution to

meet/exceed service levels.

• Maintaining Desktop and Laptop inventory.

• Configuration and delivery of new user computer.

• Purchasing and maintaining segment specific software inventory.

• Special assignments and off-site meeting support

• Replacement of out of warranty hardware

• Completing assigned level 2 and 3 problem tickets

• Acts as local or regional project resource when needed

• Process and documentation creation

• Desktop and Laptop Hardware break/fix

• Microsoft Active Directory Administration

• Windows 10 Operating System Support

• SCCM application delivery

• Exchange mail server

• MS Office 365

• Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.

• Citrix server connectivity and user management

• Laser printer, Copier, Bar Code printer, and Line printer configuration and

setup

• Wireless WPA2 troubleshooting

• Motorola/Symbol wireless scan guns

• Conference room technologies including projectors, Polycom audio and Skype

for business video conferencing

• Cisco LAN, WLAN and network cabling issues

• Server hardware and MS Windows server

• Software application support

• Executive Support