Job Title: HR Specialist

Job Description

Acts as the first point of contact for employees and managers for a specific part of HR processes (onboarding, life cycle) or all general HR topics, ensuring accurate and effective follow-up on cases to deliver the best employee experience. Provides self-service support, supporting all other HR administrative processes and prompt inquiry solving. This role will be responsible for completing a wide variety of HR duties that reflect substantial variety and complexity for one or more countries, including but not limited to: data collection, communication, inquiry handling, compliance, and report generation. This position’s work is generally of a critical and confidential nature. This role will be trained in Human Resources practices, policies, procedures, and systems.

Benefits of this Role

Join us as an HR Specialist and be the first point of contact for employees and managers, ensuring smooth HR processes and delivering an exceptional employee experience. You'll handle critical and confidential HR duties, support onboarding and life cycle management, and contribute to a positive work environment. Enjoy professional growth with comprehensive training, work alongside a dedicated team in the semiconductor industry, and drive improvements in HR processes. We offer a competitive salary, work-life balance, and a diverse, inclusive culture where your contributions are valued. Apply now and make a difference!

Responsibilities

• Handle inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner.
• Support customers on the HR portal and relevant online tools in completing transactions.
• Provide operational advisory support and administrative services to in-scope processes.
• Perform customer-related data gathering and input.
• Work according to defined standards, in line with global end-to-end processes & tooling and local compliance.
• Escalate cases where guidance and clarification of policies and procedures are required.
• Actively identify customer-centered improvements and participate in improvement projects.
• Drive standardization, simplification, and automation of the relevant processes.
• Ensure service level agreements are met and a higher level of customer satisfaction is reached.
• Safeguard own knowledge & skills and update the knowledge database.

Essential Skills:

• Bachelor’s degree or equivalent experience
• 3 years of HR experience
• Teamwork and independence
• Priority and workload management
• Adaptability to changing environments and deadlines
• Integrity and trustworthiness
• Personal ownership
• Customer interfacing with Challenge, Collaborate, and Care (3 C’s)
• Data interpretation
• Strong customer focus and professionalism
• Attention to detail and accuracy
• Performance in demanding environments
• Result-driven with ownership and accountability
• Clear and professional communication
• Cooperative working relationships
• Adherence to procedures and timelines
• Knowledge of HR processes, systems, and policies
• Experience in WorkDay or ServiceNow (preferred)
• Consulting agility and style flexibility
• Navigating information networks
• Team-oriented attitude
• Detail-oriented, customer-focused, and resourceful

Work Environment

Monday - Friday, 8 AM - 5 PM. The team currently consists of 12 people. Work is in the semiconductor industry.