L1 Help Desk Support

WE CAN SPONSOR A CLEARANCE FOR THIS ROLE

Description

Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.

Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:

- Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

- Escalates complex problems to higher tiers as required.

- Documents all customer interactions within a ticketing system.

Skills

Help desk support, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Office 365, Ticketing system, Phone support

Top Skills Details

Help desk support,Troubleshooting,Customer service,Service desk,Windows 10,Active directory,Office 365,Ticketing system,Phone support

Additional Skills & Qualifications

This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance.

- Past DOD experience will be a plus.

- Communication, ability to work well with a team will be very important for this position.

- Intellectual curiosity, agents who come in wanting to learn will prosper

- Transitioning veterans and Military spouses have had tremendous success in the organization.

Experience Level

Entry Level