Transportation Support Specialists

Hiring multiple Customer Support Reps for a large innovative Tech company! Must work in Tempe, AZ. Please apply directly if interested:

Job Description

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Will be making outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Skills

customer service, call center, Tech Savvy, Transportation

Top Skills Details

customer service,call center,Tech Savvy

Additional Skills & Qualifications

-Call Center background required; making 60-80 calls per day

-Aptitude and ability to work in "the grey" These calls are not scripted and associate must be able to solve problems quickly

-Deep diving each issue, use critical thinking, de-escalate and ultimately find a resolution

-Ability to navigate multiple systems and tools to find a path to a solution

-Adaptability as rules and processes can change often

-Experience and successful in a performance driven role; heavy metrics driven role

-Self sufficient

PREFERRED SKILLS

* 2 years work experience in logistics/transportation industry

* A completed Bachelors Degree from an accredited university

* Entry level knowledge of MS Excel based tools familiarity with Excel spreadsheets and ability to navigate and interpret data

* Must be flexible to work all shifts day or night and some weekend shifts as needed as this team provides tactical support to fulfillment network 24 hours/day 7 days/week