Job Description: We are seeking a dedicated Medical Support Specialist to join our team. This role is crucial in ensuring smooth patient check-in and check-out processes, maintaining accurate patient records, and supporting healthcare providers in delivering high-quality care. The Medical Support Specialist will assist with patient rooming, clerical, environmental, and organizational tasks, appointment scheduling, and chart management.

Responsibilities:

• Assist healthcare providers with clinical tasks such as taking vital signs, preparing exam rooms, and conducting basic medical tests and procedures.
• Set up instruments and equipment according to departmental guidelines and ensure exam/procedure rooms are cleaned and restocked to maintain infection control standards.
• Greet patients, assist with check-in procedures, and gather necessary medical history and insurance information.
• Prepare the clinic for daily operations by reviewing the facility, opening system applications, and preparing new patient registration packets and required documents.
• Register patients, update records, and verify insurance details accurately and in a timely manner.
• Respond promptly to patient inquiries, assist with follow-up appointments, and fulfill medical documentation requests.
• Schedule appointments, answer phone calls, and provide general patient information.
• Complete end-of-day procedures, including preparing closing documentation and submitting required reports.
• Ensure accurate and up-to-date maintenance of patient records, including electronic health records (EHR) and paper files.
• Oversee medical supplies and equipment, ensuring appropriate stock levels and proper storage.
• Coordinate maintenance and repairs for medical equipment as needed.

Essential Skills & Qualifications:

• High school diploma or equivalent required.
• Medical Assistant Certificate.
• Basic Life Support (BLS) certification required; CPR certification preferred.
• Knowledge of medical terminology.
• Experience with Electronic Medical Records (EMR).
• Strong computer skills, including proficiency in Microsoft Office applications.
• Strong phone etiquette and communication skills.
• Previous medical office experience preferred.
• High attention to detail and accuracy.
• Biology majors or Pre-RN candidates preferred.