It Support Specialist

IT Support Specialist

248 3rd St Ste 319, Oakland, California, 94607-4375, United States

Pay Rate: $28/hr. - $35/hr.

3 Month(s)

Description

The XQ Institute is a nonprofit organization based in Oakland, California, dedicated to rethinking and transforming high school education in the United States. Founded in 2015 by Laurene Powell Jobs and Russlynn Ali, the institute aims to make high schools more innovative and rigorous, ensuring that every student is prepared for college, career, and life12.

XQ Institute’s flagship initiative, XQ: The Super School Project, launched a national movement to redesign American high schools. This project included a $50 million competition to fund the creation of new, innovative high schools. The institute also provides free tools and resources to educators, communities, and policymakers to help disrupt outdated educational systems and make learning more relevant and engaging.

The organization is supported by the Emerson Collective, an advocacy group founded by Laurene Powell Jobs, and collaborates with various schools, districts, and states to advance its mission.

• Provide on-site IT support and troubleshooting for a Mac-based environment with around 150-175 users
• Assist with tasks such as printer management, new system setup, and providing white-glove service to employees
• Leverage Zendesk ticketing system to respond to and resolve IT-related issues, with the expectation of finding a solution by the end of the day
• Collaborate with the IT Manager (Jess) and leverage the company's C tech team for support on tasks that cannot be handled independently
• Familiarity with Okta and Zendesk is preferred, as the company's tools and processes can be complex for new hires
• Strong communication skills to provide support to non-technical users, including remote employees
• Willingness to learn and adapt to the company's unique setup and processes
• Flexible schedule to accommodate last-minute requests and changes