Banking Client Service Representative

Client Service Representative

Pay Rate: $25/hr

Fully On-Site in Lake Mary, FL 32746

Training: M-F 8:30am-5pm EST

Schedule: M-F 9:30am-6pm EST

Anticipated Start Date: May 2025

Description

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
• Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
• Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
• Responds to customer verbal and/or written inquiries.
• Records details about customer inquiries.
• Helps resolve complicated customer complaints.
• Coordinates and expedites customer inquiries to other departments for resolution.
• Familiarity with MS Office required.

Additional Skills & Qualifications

Bachelors Degree in Business/Communications preferred

3+ Years Call Center experience

High level of professionalism

Clear communication skills

Must have an interest in finance

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