Member Service Representative

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL to start in the Account Services Department!

Position: Member Service Representative

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Qualifications

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

Schedule:

Afternoon Shifts

• Full-time, 40 hours per week, Shift times available range between the hours of 11:00AM - 9:30PM
• Monday-Saturday (All Saturday's required. Will have 1 rotating off day during the week) **MUST have a 6 day availability to work
• Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
• Training: Monday- Friday, 7:30am - 4pm CST (NO time off during training)

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

Aston Carter integrated with TEKsystems, effective Jan. 1, 2024