PFM (GPO) 05/12

Description

Provides consumer credit counseling and administers debt management services for Navy Federal Members. Recovers loan payments that might otherwise have been lost due to members financial difficulties.

Additional Skills & Qualifications

BS or Associated degree with Retail or Sales Experience preferred

HS Diploma with collections or call center experience

Financial /banking experience preferred

Preferred Collection

Call center orientated fast pace with aggressive goals

Computer literate

Multiple systems

Competent and well spoken people

Empathy towards members situations

Service/Retail industry

Think outside of the box but talk through it with them

Evaluate on what the member needs would be

A lot of critical thinking (Sales)

Working knowledge of Consumer/Credit Card collections systems, policies, procedures, practices and/or actions

• Effective skill applying innovative approaches to solve technical design issues

• Effective skill in systems analysis, workflow, or procedural analysis

• Effective word processing and spreadsheet software skills

Experience Level

Entry Level

(#eastpriority25)