Member Service Rep

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL!

Position: Member Service Representative

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Qualifications

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

Schedule (multiple shifts available): Monday-Saturday, 1:30pm - 10:00pm, 2:00 - 11:30pm, 2:30pm - 12:00am

• Monday-Saturday (Sundays off and 1 rotating off day during the week)

Location: Pensacola, FL/ ability to work hybrid after training

If you are interested and qualify, please apply with your updated resume.