Lead Nurture Specialist (Call Center)

Description

Reports To: Lead Nurture Supervisor

Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building strong relationships through outbound and inbound communications, identifying family needs, providing program information, and assisting with enrollment decisions.

Key Responsibilities:

Educate and support families about our online program using a consultative approach.

Strive to meet registration goals and contribute to business growth.

Handle objections and concerns professionally.

Manage inbound and outbound calls and chat inquiries.

Register families using our education management system.

Understand state enrollment requirements to determine eligibility.

Maintain accurate records in SalesForce and the Education Management System.

Ensure student records comply with regulatory requirements.

Participate in ongoing training.

Perform other duties as assigned.

Additional Skills & Qualifications

●Minimum one year sales related outbound call experience

●Must be willing to work evenings and weekends

●Commitment to a schedule within the hours from 8am to 10pm EST

●Must have a reliable internet connection

●Prior school enrollment/registration experience a plus

●Prior experience with Salesforce preferred

●Professional phone etiquette

●Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills

●Proficient in Microsoft Office

●Ability to pay close attention to detail

●Flexibility and the ability to work in a fast-paced work environment

●Highly organized and self-motivated

●Exceptional interpersonal skills and proven positive attitude

●Must be a customer-focused, team player

Experience Level

Entry Level

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