Hardware Refresh Technician

Job Summary: Are you an experienced IT professional with a knack for managing hardware refresh projects? We are looking for a dynamic and enthusiastic IT Support Specialist to lead our hardware refresh project! If you have a proven track record in supporting hardware refresh projects, managing inventory, and coordinating with vendors, this is the perfect opportunity for you.

Key Responsibilities:

• Project Leadership: Serve as the primary point of contact for the hardware refresh project, ensuring smooth communication and coordination.
• Inventory Management: Assign temporary device names in Active Directory and add devices to the inventory management system.
• Coordination: Coordinate and communicate hardware delivery schedules, desktop installation, and Installation Qualification (IQ).
• Technical Support: Provide high-level technical support, troubleshoot complex problems, and escalate issues to appropriate IT staff as needed.
• Implementation: Perform systems Installation Qualification (IQ) and implementation.
• Documentation: Update inventory management systems and SharePoint sites as applicable.
• Project Meetings: Attend project meetings, provide project status updates, and assist the project team with technical issues related to hardware implementation.
• Quality Assurance: Ensure that system hardware, operating systems, software systems, and related procedures adhere to quality standards and SOPs.

Qualifications:

• Minimum of 3 years of experience supporting hardware refresh projects.
• Experience with hardware delivery and vendor coordination.
• Strong inventory management experience.
• 3 years of Active Directory experience, including adding devices to a domain.
• Excellent problem-solving and critical thinking skills to quickly identify and resolve issues.
• Ability to document processes, train team members, and ensure smooth operations.
• Experience with IT service management tools and ticketing systems.
• Willingness to work collaboratively with the IT leadership team and other departments.

Additional Skills & Qualifications:

• iPad support experience is a plus