Field Service Technical Support

Job Description:

 Schedule during training is Mon.-Fri. 8am - 5pm

 **Note there is a 16 week training program once hired** 

CANDIDATE MUST BE A US CITIZEN 

 Responsible for resolving HPE hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customer’s data centers. 

• Must have your own transportation, insurance and valid drivers license. 
• Must be willing to travel from customer to customer when necessary. 
• Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred. 
• Must be able to work overtime if you are in an installation or rack/stack event. 
• Must be able to work weekends with advanced notice due to a customer installation schedule. 

Tasks include, but are not limited to: 

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking. 

• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting 

• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner. 

• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation. 

• Able to proficiently perform data center support tasks with little guidance. 

• Demonstrate hands-on practical knowledge of systems and policies. 

• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities 

Requirements: 

• Must have a basic understanding of Storage theory, Server layout and Network concepts. 

• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices. 

• Requires good understanding of the general/technical aspects of the job. 

• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand. 

• Must possess professional written and verbal communication skills 

• Must be organized and able to document daily activities 

• Must maintain successful communication and working relationship with management & peers of all levels. 

• Teamwork and interpersonal skills 

• Must be willing to work outside of standard business hours and weekends. 

• Must be willing to travel for out of state projects. 

Education and other requirements: 

• Experience with pallet jack and data center server lifting tools is a plus. Must be able to 

lift to 40 lbs. 

• Ability to operate manual and power hand tools 

• 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).