Job Title: Account Manager

Qualifications

• 2-3+ years of recent experience in a manufacturing or logistics industry (within a corporate office)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM or ERP software.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment and handle ever-changing situations.
• Excellent verbal and written communication abilities.

Job Description

We are seeking an experienced Account Manager to handle all order-related tasks including entry, tracking, invoicing, and release for shipment. The ideal candidate will be customer-oriented and have a strong background in inside sales and customer service within a manufacturing environment.

This is not a sales position.

Responsibilities

• Manage all order-related tasks, including entry, tracking, invoicing, and release for shipment.
• Handle EDI orders and maintain relevant cross-reference tables.
• Provide order status updates to agents and customers.
• Maintain frequent communication via email to manage orders, inquiries, and follow-ups.
• Gather and assess information to address inquiries and complaints efficiently.
• Collaborate with departments like demand planning, pricing, traffic, quality, and accounts receivable.
• Assist promptly with issues like damaged or mis-shipped items.
• Investigate and resolve deductions.
• Complete Certificates of Conformance as needed.
• Monitor and maintain pricing levels and quotes across orders and product lines.
• Prioritize orders based on distribution facility needs.
• Manage regional territory and standard agent processes.
• Perform other duties as assigned.

Work Environment

The role operates within an 8am - 5pm Monday through Friday.

The office environment is cubicle-based. While not the most modern, it is conducive to collaboration and teamwork. Employees are encouraged to support each other to succeed.