Customer Service Representative - COM Team

Job Description: COM TEAM (Customer Own Material Team)

Position Overview: Join our Customer Own Material (COM) Team, where you'll play a crucial role in managing and processing customer fabric rolls. This position involves both desk work and physical tasks on the production floor.

Key Responsibilities:

• Desk Duties:
  • Review and process notes from inspectors and the release team regarding customer fabric rolls.
  • Communicate with dealers via email about rejected or damaged fabric rolls.
  • Copy and paste inspector notes into emails using Microsoft Word.
  • Respond to emails addressing questions, comments, or concerns.
  • Collaborate with the release team on fabric roll issues and email inquiries.
  • Search for and match missing orders in the system with fabric rolls in inventory.
  • Maintain and update various statistical logs and reports.
• Physical Duties:
  • Move fabric rolls (20lbs - 100lbs) 10-15 feet for review or to update production status.
  • Physically transfer rolls of fabric between sections after reviewing notes.
  • Cross-train in all four roles (inspector, release team, intake team) to provide backup support.
• Additional Responsibilities:
  • Process requests for repairs, quality inspections, returns, credits, and out-of-specifications.
  • Maintain current product, policy, and procedure information through cross-training, phone, mail, and email updates.
  • Perform specific duties and participate in team projects as assigned by the manager.

Skills Required:

• Customer service
• Data entry
• Email communication
• Order processing
• Customer support
• Troubleshooting

Top Skills:

• Customer service
• Data entry
• Email communication

Additional Skills & Qualifications:

Must Haves:

• At least 1 year of experience in a production or inventory role.
• Strong computer skills, including typing, Microsoft Word, and computer navigation.
• Ability to lift fabric rolls up to 100lbs.

Nice to Haves:

• Data entry skills
• Experience with Microsoft Outlook
• Bilingual in Spanish

Soft Skills:

• Detail-oriented
• Strong English speaking and typing skills
• Professional demeanor
• Punctuality
• Strong communication skills

Experience Level: Entry Level