Parts Order Specialist

Qualifications:

• Recent/previous manufacturing or packaging industry experience in a corporate office setting
• 3+ years of order processing experience
• Parts knowledge or working with blue prints
• Account/Customer Management
• Proficiency in Microsoft Office (Excel, Word) and ERP systems
• Minimum High School Diploma preferred

Hours:

Monday through Friday (Fully Onsite)

8am to 5pm

Description

-Provide overall support to the After Market organization

-Data entry of sales parts orders and quotes.

-Coordinate and assist in Retrofits project management including scheduling and parts orders

-Coordinate and assist in Spare Parts Kits project management including parts orders

-Coordinate and monitor backlog weekly with Supply Chain

-Coordinate and assist in Field Changes with engineering including parts orders

-Keep Customer Master Database up-to-date by creating new and updating existing records in ERP, CRM and FSL (Sales Force Field Service Lightning) from customer interactions.

-Provide support to audit, training and Preventive Maintenance services by organizing and producing audit and Preventive Maintenance reports submitted by technician activities and part/service quotes.

-Special assignments for management in support of strategic objectives.

• When purchased parts are not available in the stockroom, work with the Materials Team to arrange “Drop Shipments” from our vendors to the End User.

• Work with the Materials Team to arrange “same day shipments” when customers need parts expedited to their facility.

• Issue Return Authorization numbers for customers for warranty and/or defective parts. Issue appropriate credits.

• Follow-up on open RMA’s to ensure that the parts are returned to ARPAC.

• Assist the Director of After Market Business on special assignments designed to both drive revenue and improve operational efficiencies.

• Assist Accounting with collection efforts when input from the parts team is required.