Kansas City - Alarm Installer (NC)

Description

Qualifications:

People who come from a background where they have run cable or wiring is a big plus, or education from a trade school in a similar area. Experience working with their hands and are mechanically sound. People who have worked outside typically work out much better than people with an office background. They will be covering an hour's radius on average. Customer service will be very important as this person will represent TEK when they arrive on-site.

Day-to-day duties:

They will receive training on and be doing the following:

1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.

2. Installing window breaks, door units, and smoke detectors.

3. Troubleshooting signal issues to ensure the alarm functions properly if needed.

4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.

5. Test and verify signals for equipment

6. Train customers on the use of the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).

7. Completing necessary customer paperwork for each job.

8. Cost ALL PART utilized for each individual job installed PRIOR to closing out the job with the dispatch center.

9. Maintaining accurate truck inventory of products.

10. Provide top-quality customer service.

11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Skills

customer service skills, reliability, coachability, mechanical aptitude, wiring, Cable, skilled trade, manual labor, cat5, cat6, electrical, low voltage, electronics, alarm systems, alarm installation

Top Skills Details

customer service skills, reliability, coachability, mechanical aptitude, wiring, Cable, skilled trade

Additional Skills & Qualifications

Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.

Tools Needed/PPE Gear:

6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)

Their Own Vehicle:

FAQ: What radius are they traveling to?

They are going to try and keep them within about a 60-minute radius of Kansas City.

FAQ: Is there mileage etc.?

Only reimburses for mileage on the rare occasion that they must go over 40 miles from one location to another. Once out of training, they will be able to reimburse $100 per week for gas (Submit receipts)

Recruiting FAQs:

FAQ: Is there weekend work?

Yes, the schedule can vary from Mon-Fri or Tue - Sat

FAQ: How long is training?

Depends on how quickly the person picks up on the skill and when they get their license. Typically, it's around 3-5 weeks depending on the individual

FAQ: Do they get to expense a ladder/tools?

They do NOT get to expense the equipment/they have to provide their own ladder and tools and a foldable ladder is highly suggested because they fit in a smaller car. They do not have to have their tools on day one

Experience Level

Intermediate Level