Desktop Technician

Working 100% onsite in Lenexa KS

Top Skills - Must Haves

• Windows 10 / 11
• Office 365
• Desktop

Top Skills' Details- Windows 10 Troubleshooting and basic end client network support skills- Primarily Windows 10 / Windows 11

-Hardware support for Peripheral devices (printers, mouses, monitors, etc.) Software Support (MS Office 365, Adobe Creative Suite, Outlook, etc.)

-Customer Service highly important in this role.

-Must have setup & support experience for mobile devices (email/cloud/settings setup)

Description

Scope: Windows 10/11 Deskside Support.

Opportunity for strong techs to stay long term

 Must have corporate support experience

• Provide Workstation Hardware and Windows 10/11 Software Break Fix support

• IMAC – PC Install, Moves, Adds and Changes

• Image in support of break fix support

• Asset Recovery

• Asset tagging

• Asset Disposal in accordance with processes and procedures

• Installation of user requested approved software outside the scope of the installed base image

• Printer Support

• Client Center (Tech Bar) Support

• IT Service Management Updates

• Direct end users to mobile device return drop boxes

• Package mobile devices and prepare for shipping to disposal vendor

• Other Client Support needed to maintain Workstation operations and customer satisfaction

• Participate in implementing deskside support methodologies, processes, and procedures.

Skills Requirements

- Effective interpersonal skills, articulate in order to interface with client staff.

- Able to work in a team and independently, demonstrating problem solving skills.

- Experience imaging and configuring systems PC systems.

- Common Hardware break fix, software installation skills

- Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.

- Experience with Windows 10 OS support

- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)

- Experience with end Help Desk ticketing systems.

- Supports mobile devices (Android/IOS)

Skills

Windows 10, Windows 11, Office 365, Desktop

Additional Skills & Qualifications

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.