Desktop Support Technician

Description

TEKsystems, in support of our customer Kentucky Higher Education Assistance Authority (KHEAA) in Frankfort, is seeking a Desktop Support Technician for a long term opportunity...

JOB DUTIES:

• Under general supervision, analyzes requirements and assists in the selection, installation, testing and support of network devices and other related hardware and software.

• Utilize existing request system to assist users to resolve technical problems related to network infrastructure components, policies and procedures.

• Assist with/troubleshoot enterprise software (Active Directory, e-mail, data backup, anti-virus, anti-spyware, network, accounts) as necessary

• Assist technical staff in support of agency security standards and required documentation.

• Provides technical support on networking issues.

• Assists with daily maintenance and administration of local area network.

• Maintains network documentation and configuration information.

• Performs other duties as assigned

Skills

Customer service, Windows, Service desk, Phone support, Help desk, Support, Help desk support, Ticketing system, Printers, Application support, Microsoft office, Hardware support, O365, Customer support, Hardware/software, Helpdesk troubleshooting, Desktop hardware, Software support, Win10, Microsoft, Printer support, Hardware troubleshooting, Win7, Windows 10, Troubleshooting, Office 365, Office 2013, Outlook, Hardware, Password Reset, Technical Support, Imaging, Deployment, Call center, Remote support, Servicenow, Active directory, Cable, audiovisual, Mobile device, Lan/wan, Migration

Top Skills Details

Customer service,Windows,Service desk,Phone support,Help desk,Support,Help desk support,Ticketing system,Printers,Application support,Microsoft office,Hardware support,O365,Customer support,Hardware/software,Helpdesk troubleshooting,Desktop hardware,Soft

Additional Skills & Qualifications

MINIMUM QUALIFICATIONS:

• Graduate of a college or university with a bachelor’s degree. Related technical or vocational training will substitute for the bachelor’s degree requirement on a year-for-year basis.

• Must have two years of professional experience in end user support/desktop support.

• Experience in computer programming, systems analysis, and/or network support will substitute for the bachelor’s degree requirement on a year-for-year basis.

Experience Level

Intermediate Level

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)