Desktop Support Technician

Desktop Support Technician

TEKsystems is seeking a Desktop Support Technician for a long-term opportunity with one of our clients based out of Frankfort, KY.

Responsibilities:

• Assist with analyzing requirements and participate in the selection, installation, testing, and support of hardware and software.
• Use the organization's request system to help users resolve technical issues related to network infrastructure, policies, and procedures.
• Troubleshoot and support enterprise software and system components as needed.
• Support agency or organization security standards and maintain required documentation.
• Provide technical support on networking and infrastructure-related issues.
• Assist with daily maintenance and administration of the local area network (LAN).
• Maintain network documentation and configuration records.
• Perform additional duties as assigned.

Key Skills & Qualifications:

• Strong customer service and communication skills.
• Experience with troubleshooting and supporting desktop hardware, software, and network systems.
• Proficiency in resolving issues related to user accounts, applications, and devices.
• Knowledge of system imaging, deployment, and remote support practices.
• Familiarity with IT support ticketing systems and documentation.

Minimum Requirements:

• Bachelor’s degree, or equivalent technical or vocational training on a year-for-year basis.
• Two years of professional experience in end-user or desktop support.
• Experience in computer programming, systems analysis, or network support may substitute for degree requirements on a year-for-year basis.

Experience Level:

Intermediate