Desktop Support Technician

Description

TEKsystems is seeking a Desktop Support Technician for a long-term opportunity in Frankfort.

JOB DUTIES:

• Under general supervision, analyzes requirements and assists in the selection, installation, testing, and support of network devices and other related hardware and software.
• Utilize existing request system to assist users to resolve technical problems related to network infrastructure components, policies, and procedures.
• Assist with/troubleshoot enterprise software (Active Directory, e-mail, data backup, anti-virus, anti-spyware, network, accounts) as necessary.
• Assist technical staff in support of agency security standards and required documentation.
• Provides technical support on networking issues.
• Assists with daily maintenance and administration of local area network.
• Maintains network documentation and configuration information.
• Performs other duties as assigned.

Hybrid Schedule:

Once the training period is completed, there will be a hybrid option - work remote every other day.

Skills

Customer service, Windows, Service desk, Phone support, Help desk, Support, Help desk support, Ticketing system, Printers, Application support, Microsoft office, Hardware support, O365, Customer support, Hardware/software, Helpdesk troubleshooting, Desktop hardware, Software support, Win10, Microsoft, Printer support, Hardware troubleshooting, Win7, Windows 10, Troubleshooting, Office 365, Office 2013, Outlook, Hardware, Password Reset, Technical Support, Imaging, Deployment, Call center, Remote support, Servicenow, Active directory, Cable, audiovisual, Mobile device, Lan/wan, Migration

MINIMUM QUALIFICATIONS:

• Graduate of a college or university with a bachelor’s degree. Related technical or vocational training will substitute for the bachelor’s degree requirement on a year-for-year basis.
• Must have two years of professional experience in end user support/desktop support.
• Experience in computer programming, systems analysis, and/or network support will substitute for the bachelor’s degree requirement on a year-for-year basis.