Job Title: Customer Service Representative

Job Description

This position is for a Customer Service Representative in a Toll Collections company primarily handling operations in Louisiana. The role involves providing customer service and administrative support in a call center environment.

Responsibilities

• Serve as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information and service regarding the GeauxPass.
• Maintain a thorough knowledge and understanding of the customer service center and GeauxPass operations to assist customers and resolve problems.
• Process credit card and e-check payments for replenishment or violation payments.
• Open cases for unsolved customer inquiries.
• Handle customer complaints, research and adjust account discrepancies as requested by the leadership team.
• Process and reply to e-mails/cases from customers.
• Process customer disputes.
• Process Web correspondence to answer questions and provide assistance to customers.
• Process the closing of customer accounts and submit requests for refunds when necessary.
• Perform updates to invoices, violation payments, customer payments or accounts to keep demographic, vehicle, and credit card information current.

Essential Skills

• Customer service experience
• Call center experience
• Data entry
• Microsoft Office proficiency
• Computer operation skills
• Inbound call handling
• Bilingual (Spanish) preferred
• Customer support
• Excellent communication skills
• Excellent attendance history
• Strong organizational and analytical skills
• 1-3 years of previous relevant experience

Additional Skills & Qualifications

• High school diploma or equivalent
• Proficient with Microsoft Suites

Work Environment

The work environment is a cubicle call center setting with administrative duties. The position is 100% in-office with a shift from 10 AM to 7 PM. Training is mandatory and lasts 5-7 days. The company offers great benefits, including 100% medical coverage, a small start-up family environment, free parking, and a great location with areas to walk to lunch. The hourly rate is $19 if the candidate is Spanish speaking.

Company Benefits

Company Benefits Help Info

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)