Client Service Representative

Financial Client Services Representative

Location: Westborough, MA

Schedule (Onsite): Monday – Friday

Training: 8:30 AM – 5:00 PM

Post Training: 9:30 AM – 6:00 PM

Benefits

• Competitive Pay 

• 401k, Vision, Medical, and Dental Insurance

• Opportunity to join a Fortune 500 Company

• Join an organization that strives for excellent service and teamwork

• Excellent growth opportunity for Top performers offering many career advancement opportunities

Position Overview

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.

• Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions.

• Responds to customer inquiries, investigate and correct errors in accounts and statements.

• Respond to customer verbal and/or written inquiries, Record details about customer inquiries and help resolve complicated customer complaints.

• Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office is required.

Must Haves/Qualifications:

• 3-4 Years of prior Call Center or Office based high-level customer service experience.

• Must have excellent written verbal and communication skills.

• Bachelors or Associates Degree is highly preferred but not required.

• Must be able to work onsite 5 days a week in Westborough, MA.