Part-time Patient Services Specialist

PART-TIME Patient Services Specialist

Part time role Monday-Friday, potential for full time (not guaranteed)

7am-12:30pm

Qualifications:

• Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients

• Patient-centric mindset: the patient always comes first and you will make the first and last impression on them

• Exceptional communication skills: communicate proactively and with empathy

• Detail-oriented: people count on you to ensure all the details are done correctly the first time around

• Team Player: you will be an integral part of a clinical team

Responsibilities:

• Warmly greet every patient with eye contact, a smile, and a positive statement

• Guide and explain new patients through paperwork and be a resource for any questions they may have

• Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit

• Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations

• Carefully conduct insurance authorizations and verifications

• Collect co-pays from patients with attention to detail

• Manage weekly money order procedures

• Strong knowledge of the center’s products in order to provide patients with the care they need

• Responsible for Medicare Plan of care tracking

• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude

• Offer a fond farewell, providing any pertinent information about their next appointment

• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep

• Live the Values in every interaction, every day

Skills

Medical, healthcare, front desk, EMR, Insurance, Copays, patient demographics

Additional Skills & Qualifications

Must have at least 1+ years working in a medical front desk type role in busy environment

Must have excellent customer service in person and over the phone

Must be able to multitask and manage heavy workload

Must have strong computer skills

Experience Level

Entry Level