Patient Services Specialist

Shift: Monday - Thursday from 7AM - 12:30 PM (Part-time)

Responsibilities: The ideal candidate possesses the ability to consistently perform the following job duties with excellence:

• Warmly greet every patient with eye contact, a smile, and a positive statement.
• Guide and explain new patients through paperwork and be a resource for any questions they may have.
• Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit.
• Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations.
• Carefully conduct insurance authorizations and verifications.
• Collect co-pays from patients with attention to detail.
• Manage weekly money order procedures.
• Strong knowledge of the center’s products in order to provide patients with the care they need.
• Responsible for Medicare Plan of care tracking.
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
• Offer a fond farewell, providing any pertinent information about their next appointment.
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.
• Live the Values in every interaction, every day.

Additional Skills & Qualifications

• Must have at least 1+ years working in a medical front desk type role in busy environment.
• Must have excellent customer service in person and over the phone.
• Must be able to multitask and manage heavy workload.
• Must have strong computer skills.