Job Title: Field Service Technician

Job Description

We are looking for skilled Field Service Technicians for a packaging company that specializes in the food and beverage industry. These technicians will be traveling 90-100% of the time, installing and commissioning packaging systems. They will work on automated machine systems within filling, labeling, blow molding, dry end, and inspection. The role involves troubleshooting Allen Bradley / Siemens PLCs, training customers on new equipment operation and maintenance, and collaborating with customers and sales staff to ensure equipment is up and running efficiently.

Responsibilities

• Receive trip assignments from inside schedulers and make travel arrangements to arrive on time according to customer requirements.
• Train customers for successful operation and maintenance of equipment, including showing operators how to make changes for different size or format packaging, and providing preliminary invoices for customer signature.
• Work under the direction of technicians to start-up new machines, check power systems and wiring, observe lockout/tagout processes to check machine components functionality, ensure proper product movement, and communicate with internal staff to solve technical problems or project issues.
• Interview customers to determine machine problems, perform basic troubleshooting on machine functionality, and verify the location of the problem.
• Perform hands-on electrical and mechanical troubleshooting and repairs on specified machines to ensure they function correctly according to specifications; coordinate with customers and the Parts department to order any needed parts.
• Troubleshoot and modify or edit programs of Programmable Logic Controllers (PLC).
• Audit and document missing or bypassed safety devices on machines and replace or repair as needed.