IT Desktop Support Technician

*Are you interested in gaining an opportunity with an organization

that could prosper your IT career from a small amount of experience to wherever

your IT career goals align? This opportunity would allow someone to transfer an

internship or an IT degree into a lifelong career in IT. This opportunity is

also suitable for any level of an IT support individual*

One of TEKsystems clients is looking for multiple qualified

candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a

local enterprise company. This is also a great opportunity for someone to grow

their skills within IT Support and have the opportunity to advance their

careers within IT. They are currently looking for individuals who are looking

to grow within their company.

Previous Helpdesk or Desktop Support or

PC Technician experience is preferred. IT certifications are desirable

for this role. This will be a first shift opportunity on a Contract to

Hire basis.

Pay and Benefits

The pay range for this position is $19.00 - $24.00/hr.

Pay will be negotiable based on experience.

Workplace Type

This is a fully onsite position in Whitehall, MI.

Main Duties and Responsibilities:

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 10/11
• Re-imaging windows 11 onto machines from windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

*Please apply if you're interested in hearing more about the

opportunity and if you feel you're capable of completing any of these job

duties*

*We are looking to set up interviews as early as next week*

* CompTIA Certifications are desirable for this role *

*Medical, Dental, and Vision Benefits Offered from Day One*

* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)