Service Desk Analyst
TEKsystems
Posted Monday, April 21, 2025
Posting ID: JP-005225039
Description
This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk
Additional Skills & Qualifications
Additional experience that would be a plus: • Experience with Win 10 as they will be moving to it (80% there currently) • O365 experience • Experience with Service Now
Experience Level
Intermediate Level
On-Site