It Support Specialist

Description

Key Responsibilities:

• Configure, install, and maintain desktop environments.

• Troubleshoot and perform first-level break/fix support for Windows-based systems.

• Diagnose and resolve or escalate local networking issues.

• Maintain KPIs in service request resolution and escalate as needed.

• Monitor active issues and maintain communication with end users.

• Configure and troubleshoot iOS devices and MDM solutions for end users.

• Install, configure, and maintain peripherals as required.

• Provide remote support for all Business Groups across the U.S. and Canada

Skills

Customer service, Troubleshooting, Technical support, Service desk, Help desk

Top Skills Details

Customer service,Troubleshooting,Technical support,Service desk,Help desk

Additional Skills & Qualifications

Client is looking for an individual who has a great attitude and customer service skills more than anything.

• College degree, technical training, or certifications preferred.

• 6Months- 1 year of IT support or service delivery experience is required.

• Hands-on experience with hardware repairs and upgrades on desktops/laptops.

• Expertise in Windows 10/11, MS Office 365, MS Teams, and Apple iOS.

• Strong troubleshooting skills in local network environments.

• Familiarity with Microsoft concepts (DHCP, DNS).

• Experience with ServiceNow and TeamViewer is a plus.

• Microsoft certification in relevant areas is a plus.

• Ability to provide both in-person and remote end-user support with strong customer service skills.

Experience Level

Entry Level