Helpdesk Support Technician

There's currently a couple Helpdesk Support Technician positions with a large client in St. Cloud, MN. Looking for individuals with previous configuration and help desk support experience. Ideally these individuals would have 1+ years of experience, but open to all tenure of experience. This will be 100% onsite in St. Cloud, MN and will be a 6 month contract to hire. Feel free to apply if you're interested in learning more.

Top Skills' Details

• Strong communication skills, especially over the phone.

• Knowledge of hardware setup and imaging tasks.

• Familiarity with Active Directory, Microsoft Exchange, and PC administration

Description

Key Responsibilities:

1. Driver Support:

• Provide tablet support to approximately 1300 drivers.

• Contact drivers, schedule support sessions when they are off the road.

• Troubleshoot and remediate issues with driver apps and tablets.

2. Active Directory Administration:

• Manage group memberships by adding and deleting users.

3. Microsoft Exchange Administration:

• Forward mailboxes to users during vacations and perform various administrative tasks.

4. PC Administration:

• Hold administrative rights on all workstations.

• Troubleshoot and resolve user issues.

5. Ticket Queue Management:

• Utilize ServiceDeskPlus from Zoho to manage ticket queues.

• Handle approximately 70 tickets daily, with peak activity in the mornings.

6. Team Collaboration:

• Work effectively within a fast-paced team environment.

• Contribute to team efforts and assist colleagues as needed.

7. Endpoint Central Management:

• Use Zoho/ManageEngine’s cloud-based computer management tools.

• Perform remote control tasks.

8. Phone Support:

• Provide excellent phone support skills.

• Communicate effectively with users via email and phone.

9. Imaging and Setup:

• Perform imaging tasks for Windows 10.

• Set up new employees with necessary hardware.

• Knowledge of end-user computing hardware, including monitor and docking station setup.

Additional Skills & Qualifications

Qualifications:

• Proven experience in a helpdesk or technical support role.

• Familiarity with Active Directory, Microsoft Exchange, and PC administration.

• Experience with ticketing systems, preferably ServiceDeskPlus from Zoho.

• Strong communication skills, especially over the phone.

• Ability to work in a fast-paced team environment.

• Knowledge of hardware setup and imaging tasks.