IT Support Specialist

Description

Key Responsibilities:

• Configure, install, and maintain desktop environments.

• Troubleshoot and perform first-level break/fix support for Windows-based systems.

• Diagnose and resolve or escalate local networking issues.

• Maintain KPIs in service request resolution and escalate as needed.

• Monitor active issues and maintain communication with end users.

• Configure and troubleshoot iOS devices and MDM solutions for end users.

• Install, configure, and maintain peripherals as required.

• Provide remote support for all Business Groups across the U.S. and Canada

Skills

Customer service, Troubleshooting, Technical support, Service desk, Help desk

Additional Skills & Qualifications

A client of TEKsystems is looking for an individual who has a great attitude and customer service skills more than anything.

• College degree, technical training, or certifications preferred.

• 6Months- 1 year of IT support or service delivery experience is required.

• Hands-on experience with hardware repairs and upgrades on desktops/laptops.

• Expertise in Windows 10/11, MS Office 365, MS Teams, and Apple iOS.

• Strong troubleshooting skills in local network environments.

• Familiarity with Microsoft concepts (DHCP, DNS).

• Experience with ServiceNow and TeamViewer is a plus.

• Microsoft certification in relevant areas is a plus.

• Ability to provide both in-person and remote end-user support with strong customer service skills.

Experience Level

Entry Level