NOC Technician

Working 100% onsite in Kansas City MO

Shift: overnights 11:30pm-7:30am M-F

Top Skills - Must Haves

• noc
• network operations
• lan wan
• fiber optic cabling
• cisco routers switches
• Network monitoring
• Tcp/ip
• Network troubleshooting

Top Skills' Details- Open to all candidates - Experienced NOC Techs is preferred or a junior level candidates who have Networking certifications.

- Networking, Provisioning, NOC, MPLS, DWDM, Layer 1-3, Cisco, Nokia

Secondary Skills - Nice to Haves

• Ccna
• mpls
• dwdm
• sonet

PRIMARY RESPONSIBLILITES:

• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required

• Trouble ticket management and documentation

• Troubleshooting DWDM, MPLS, and SONET network equipment

• Read and interpret CLR/DLRs

• Perform remote resolution of faults through various Network Management Systems (NMS)

• Monitor network performance after maintenance and network/DC changes

• Work closely with Operations and Engineering to ensure quick circuit activation

• Provide network assistance to Data Center technicians.

• Correspond with customers with ticket updates and technical support

• Interpret and implement MOPs for Network changes and upgrades

SKILLS AND ABILITIES:

• Familiarity with trouble ticking systems

• Strong customer service skills

• Knowledge of LAN/WAN technologies.

• DWDM and/or MPLS fundamentals.

• Must be able to work a flexible schedule in a 24x7 environment

• Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.

• Multi-task and maintain composure in a demanding work environment.

• Nokia, ADVA, Ekinops and MRV experience, preferred

• Familiarity with trouble ticking systems, preferred

• Knowledge of Fiber optic fundamentals, preferred

• Experience performing circuit testing procedures and test equipment, preferred

Skills

noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting

Additional Skills & Qualifications

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent

• Minimum 1 year in telecommunications or equivalent technical training

• Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred