Customer Service Representative

Description

This position is within the Performance Films department at Eastman and will be responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. Job duties will include order entry and management of sales orders for domestic customers, analysis and management of inventories throughout the distribution network and analysis of customer demand data. This position runs through their busy season. Most candidates will get hired in other areas after peak season.

• Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts

• Analysis of inventory and customer demand - meetings with customers to get forecast and enter into SAP

• Partner with Sales in support of customer needs - Working closely with Demand Planner and Logistics Team

• Manage customer records and report customer information

• Build relationships with customers and internal partners

• Foster teamwork

• Back-up colleagues as needed

• Working w/ 3rd Party Warehouses and staying close to customer shipments to make them aware of any delays or if shipment is on time

• This position is very email heavy / rarely making phone calls but still in a phone queue

Skills & Qualifications

Bachelors Degree Required, preferably in business, marketing or finance. Qualifications include, strong prioritization, planning and analytical skills.

Must work well under pressure and with time demands.

Must be self-motivated, extremely organized, able to multi-task, and have the ability to work well with others. Excellent oral, written and computer skills, including Excel and Word. 1-2 years relevant previous sales, customer service (retail/restaurant), supply chain or manufacturing experience.

SAP is desired but not required (this will be taught in training)