Data Center - Post Production Technician - L3

FULLY ON SITE ROLE IN: Fayetteville, Georgia
Duration: 6 Month Contract

Pay Rate: $27-40 an hour

Job Description:
REQUIRED FOR ROLE:

• 2+ years’ experience supporting IT equipment or related technology (in a Data Center)
• Previous experience working in a data center environment.


Responsibilities
Data Center Operations
• Demonstrates expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment.
• Ensures compliance with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs) with minimal guidance from Microsoft Technician Leads.

Service Delivery
• Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, and standard protocols.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Applies advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
• Decommissions hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
• Verifies security compliance for decommissions.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units and Technician Leads.

Data Center Work Environment
• Attends daily safety briefings and completes required safety training and complies with safety procedures (equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Complies with security and data management procedures and policies and completes required security training.
• If required, Team Manager of 5-10 supplier resources.

Additional Skills & Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware components
• Flexibility to work non-standard business hours that may include weekends and/or holidays.