Outreach Associate

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Lead Generation Specialist

Location: Westwood

Role Description:

The Lead Generation Specialist is responsible for developing relationships with members of the community while hosting activation events at CVS retail locations in their assigned territory. At these events, Lead Generation Specialists will engage Medicare seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they're interested.

On a daily basis, Lead Generation Specialists will be the 'face of OSH' in their assigned territory's CVS store locations and drive valuable local growth for OSH centers. Lead Generation Specialists will host multiple activation events each day while also partnering very closely with a central team of OSH growth teammates and call center representatives.

Core Responsibilities:

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  New Prospective Patient Engagement
  
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    On a daily basis, generate high-quality leads (prospective patients interested in learning more about OSH and/ or becoming OSH patients) by effectively engaging Medicare seniors through event execution at multiple CVS retail locations in their assigned territory
    
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    Maintaining knowledge of internal sales systems ( i.e., Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
    
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    Collaborating with OSH central growth and call center teams, as needed.
    

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  Relationship Development
  
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    Develop strong relationships with prospects who frequent CVS locations in assigned territory
    
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    Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems
    
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    Acting as point of contact for central call center team if there are any questions about the prospective OSH patient
    
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    Resolving any concerns & complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee
    

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

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  Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  
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  No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  
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  Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/03/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.