IT Service Desk

Description

Identifies and learns appropriate software and hardware used and supported by the organization.

• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications.

• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Performs post-resolution follow-ups to help requests.

• Develops help sheets and frequently asked questions lists for end users.

Required and Preferred Skills and Experience

• Provides technical/functional and/or administrative support.

• General working knowledge of specific systems, terminology and procedures used within the department.

• Performs routine tasks.

• Able to solve problems and make basic decisions.

Skills

Help desk, Service desk, Troubleshooting, Customer service, Windows 10, Active directory, Phone support, Windows

Top Skills Details

Help desk, Service desk, Troubleshooting, Customer service

Additional Skills & Qualifications

Identifies and learns appropriate software and hardware used and supported by the organization.

• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications.

• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Performs post-resolution follow-ups to help requests.

• Develops help sheets and frequently asked questions lists for end users.

Required and Preferred Skills and Experience

• Provides technical/functional and/or administrative support.

• General working knowledge of specific systems, terminology and procedures used within the department.

• Performs routine tasks.

• Able to solve problems and make basic decisions.

Experience Level

Entry Level