REMOTE Helpdesk Support Specialist

Description

This is a tier 1-2 technical support role. Technicians will be averaging 20-30 calls per day. Calls will be supporting the client's internal customers. This person will be the primary source of technology assistance.

Calls include- Password resets, network troubleshooting, anything all the way up to computer replacement.

Being able to utilize ServiceNow

Skills

ServiceNow, password resets, network troubleshooting, ticketing system, Active Directory, customer service, O365

Top Skills Details

Service Now, password resets, network troubleshooting, ticketing system

Additional Skills & Qualifications

The biggest thing they are looking for is someone with EXCELLENT customer service skills, troubleshooting, and being resourceful (utilizing their Knowledge base to find the root cause and be able to solve the ticket.

Shift Time: 5:00am, 5:30am and 6:00am shift.

Shift: Must be flexible. Hours of operation are 5 AM- 5 PM PST.

Experience Level

Entry-Mid Level