Job Title: Customer Service Administrative Assistant

Job Description

The candidate will be responsible for assisting customers from initial online inquiries and phone calls up until the point of sale, playing a significant role in the sales process.

Responsibilities

• Respond to customer inquiries daily via telephone and Internet regarding new and pre-owned vehicle inventory.
• Answer customer responses and reply to customer emails daily.
• Promptly respond to incoming sales calls and customer inquiries as they are received.
• Determine vehicle needs by asking questions and listening to customer needs.
• Recommend alternate vehicle choices when necessary.
• Stay informed about new products, features, accessories, and recommend them to customers.
• Make follow-up calls to customers daily according to a predetermined work plan.
• Maintain a follow-up system to encourage repeat and referral business, contributing to customer satisfaction.
• Maintain a prospect development system and consistently implement that system.
• Set appointments with prospects to visit the showroom or meet at a place of their choice.
• Meet with prospects during appointment times, review vehicle choices and features, and finalize purchases and paperwork with customers and dealership staff.
• Establish, implement, and maintain personal income goals consistent with dealership standards of productivity.
• Move vehicles from the lot to the front of the store for customers to take test drives and accompany customers on test drives.

Essential Skills

• 2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.
• Proficiency with Microsoft Office.
• Professional demeanor and willingness to speak with customers via email, telephone, and in person.
• Comfortable with data entry work, recording customer information into the customer service database.

Additional Skills & Qualifications

• Ability to answer incoming customer inquiries via phone and email.
• Collaborate with management teams to stay updated on new products, services, and policies.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.

Work Environment

The candidate will work at the dealership in Horsham, PA, in their own cubicle equipped with a phone and computer setup. They will work alongside a team of about five other people, including other customer service representatives and a sales manager. The dress code is business casual. The hours are as follows: two days a week from 9 AM to 5 PM, two days a week from 9 AM to 8 PM, and every Saturday from 9 AM to 5 PM. The candidate will have one day off during the week, which can be coordinated with management.