Job Title: Service Technician

Job Description

The Service Technician will be responsible for providing service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems. This includes electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The role requires a highly proactive and skilled individual who consistently maintains performance aligned with core values.

Responsibilities

• Drive to commercial client sites with a company-issued vehicle to perform service, repair, troubleshoot, and detect access control equipment and IP-based video security systems.
• Troubleshoot system installations to identify issues and apply the most effective and efficient resolution consistent with company installation standards.
• Identify and repair physical security systems as required to ensure operability and compliance with applicable building codes.
• Apply necessary documentation for tracking service-related issues.
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment, and CCTV testing devices.
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings, and related documents for use in low-voltage applications.
• Establish and maintain effective working relationships with both internal and external customers.
• Provide phone and online remote diagnostic support.
• Perform other duties as assigned by Operations Management.

Essential Skills

• 2-5 years of experience working with and troubleshooting different types of access control systems.
• 2-5 years of experience working with and troubleshooting different types of CCTV brands.
• Experience with fire alarms and intrusion systems.
• Strong troubleshooting skills and mechanical and electronic aptitude.
• Capable of lifting up to 50 lbs and working on ladder heights of up to 16’.

Additional Skills & Qualifications

• NICET 1 certification or willingness to obtain.
• 2-3 years of experience servicing a variety of commercial electronic security systems.
• Ability to be on-call on a rotational basis to respond to emergency service calls.
• Valid State Driver’s License with at least one year of driving experience and a clean driving record.
• High School Degree, Vocational School, or equivalent is required.
• Positive customer service; excellent verbal and written communication skills.
• Ability to work independently or as a member of a team.
• Ability to meet deadlines and work in a fast-paced environment with minimal direction.
• Understanding of Windows operating systems and overall IT network topology.

Why Work Here?

Embark on a trailblazing career in Security Technology with this company, a global leader transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. Enjoy comprehensive benefits, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks. Join us and help set new benchmarks in the security industry while advancing your career.

Work Environment

This position operates Monday through Friday, 8 AM to 5 PM, mainly on customer sites in Beaufort County. Travel to Charleston or Savannah may be required. The primary work will be with Beaufort County school systems.

Job Type & Location

This is a Contract to Hire position based out of Beaufort, South Carolina.