Job Title: Order Entry Specialist

Job Description

Provide outstanding customer service by assisting the Manager in delivering an exceptional buying experience, product delivery, and after-sale service. This role primarily involves handling email orders and maximizing the efficiency of the Customer Order Process.

Responsibilities

• Complete assigned tasks within the specified time.
• Use effective time management techniques to accomplish tasks.
• Ask questions and request clarification if details are unclear.
• Enter customer orders into and interpret information from the company's computerized order processing system accurately and efficiently.
• Seek new information by reading trade publications and other sources.
• Maintain an in-depth awareness of different branch operations and how they relate to one another.
• Cooperate seamlessly with showroom, warehouse, and slab sales personnel.
• Ensure commitments made to customers and coworkers are reasonable and can be met.
• Work within a team environment and get along well with other team members.
• Participate in special events such as inventory and/or parking lot sales.
• Keep current on new products, discontinued products, products with supply problems, and out-of-stock products.
• Introduce customers to similar products when appropriate to minimize inconvenience.
• Engage in problem-solving by actively listening to clients and coworkers and using sound problem-solving techniques.
• Balance ongoing projects with the immediate demands of the Order Desk.

Essential Skills

• Customer service oriented
• Proficiency in computer skills and order entry
• Experience with Microsoft Office
• Email customer service experience
• Good with numbers and technical data entry
• Minimum 2+ years of order entry/email customer service on a computer
• Ability to calculate figures such as discounts, interest, and area, and apply basic algebra concepts
• Time management and prioritization skills
• Proficiency in using company computer applications
• Ability to function within a Microsoft® Windows® computing environment

Additional Skills & Qualifications

• Freight experience (LTLs, freight, deliveries, etc.)
• Bilingual in Spanish
• Experience as a server or upscale retail floor customer service
• Kindness and customer-first mentality
• Experience in the tile or interior design industry

Work Environment

Work hours are from 7:25 am to 5:00 pm with a 30-minute lunch break and two 10-minute breaks. You will be available most of the time and required to work 1-2 Saturdays per month (typically 4-5 hours). You will have the option of having two days off per week, depending on your schedule if you work Saturday. This role is onsite at a desk behind the showroom with up to 5 other order desk clerks. The office is super nice and clean. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The company offers a safe environment, advancement opportunities, and employee appreciation events including a Christmas party and occasional catered lunches.