Systems Administrator

Description

• Review Scopes of Work to gain a comprehensive understanding of client goals, the target environment, and to identify potential risks, challenges, and solutions (including contingency plans).

• Maintain high levels of client stakeholder satisfaction by effectively addressing their needs and expectations.

• Foster strong relationships with stakeholders, ensuring their satisfaction and alignment with project goals.

• Accurately document all work, including upcoming tasks, completed work, and time spent on projects, in the PSA and Client Documentation Systems.

• Develop detailed Work Plans to facilitate smooth and efficient project implementations.

• Actively participate in regular project team meetings, including the daily Projects Huddle and the weekly Projects Status Meeting, to ensure alignment and progress tracking.

• Performs other duties as assigned to support the overall objectives of the department and organization. Qualifications: 

• Minimum 3 years of hands-on experience deploying new technologies, including the implementation and administration of O365 and VoIP systems (including Teams Phone), network infrastructure upgrades, and server deployment/migration across diverse environments.

• Minimum 3 years of Helpdesk/Desktop Support experience, ideally within a Managed Services Provider (MSP) environment.

• Strong creative problem-solving abilities, with a focus on finding effective solutions in dynamic situations.

• A relentless passion for learning and continuous professional development, staying current with emerging technologies and industry best practices.

• Proven ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and quality.

• Excellent written and verbal communication skills, with the ability to deliver exceptional customer service and build strong relationships with clients.

• Minimum 3 years of experience working with ticketing systems, ensuring efficient tracking and resolution of support requests.