Patient Access Coordinator

Location: San Antonio, TX

Job Description

As a Patient Access Coordinator, you will work with 2-3 different EMR systems to manage patient check-ins and check-outs, verify dates of birth and insurance, collect payments, create appointments, and handle patient communications for no-shows or rescheduling. You will also be responsible for sending out dictated letters from doctors to patients via email.

Responsibilities

• Work with 2-3 different EMR systems
• Check in and check out patients
• Verify dates of birth and insurance
• Collect payments (credit card/check)
• Create appointments for patients checking out
• Contact patients for no-shows or rescheduling appointments
• Send out dictated letters from doctors via email to patients

Essential Skills

• Experience with electronic health records
• Appointment scheduling
• Patient care and education
• Insurance verification
• 6 months - 1 year of medical experience (preferably ophthalmology)
• High level of customer service skills
• Experience in an environment with 60+ patients per day
• Bilingual proficiency
• Computer skills
• Knowledge of medical terminology
• Data entry
• Front desk experience

Additional Skills & Qualifications

• 6+ months of front office medical experience
• Excellent customer service skills
• Strong communication skills
• Professionalism
• Reliability
• Basic mathematical skills
• Experience working with multiple computer applications (email, EMR, instant messenger)
• Confidence and strong presence
• Multi-tasking abilities
• Eagerness to learn
• High volume of patient care experience
• Compassionate, especially when dealing with elderly patients

Work Environment

• This role requires availability from Monday to Friday, between 6:00 AM and 6:30 PM. Some overtime and travel to other clinics within SATX are expected. On travel days, you will be driven by the team and paid for the travel time. This is a highly collaborative role, working alongside other patient access coordinators and directly with physicians!