Hybrid Call Center Representative

Description:

You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.

You will be:

Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.

Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.

Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.