Hybrid Delinquency Control Counselor

Description:

To control/collect on past due Consumer Loan and Credit Card accounts within the first 30 days they are delinquency/early stages of collections, in accordance with all government and the Credit Union rules and regulations. To provide member financial counseling and mitigate loss.

You will be:

• Update customer information in the bank’s system, ensuring accuracy and confidentiality.
• Maintain records of customer interactions and transactions
• Inform and advise customers about bank products and services that may benefit them.
• Maintain a comprehensive understanding of all bank products, services, and policies.
• Manage and respond to customer complaints and inquiries, ensuring timely resolution of issues.
• Identify and prevent fraudulent activities to protect the bank and its customers.