Job Title: Technician

Job Overview: We are looking for a dedicated and skilled Field Service Technician to provide exceptional 24/7 support primarily through emails and service queries. This role involves answering service calls, visiting clients, supporting engineering and controls, and troubleshooting machines both onsite and at our Kenosha facility. The Technician will also be responsible for filing expense and travel reports.

Key Responsibilities:

• Provide 24/7 support mainly through emails and service queries.
• Answer service calls promptly and effectively.
• Coordinate and visit clients as needed, as directed by the Office Manager.
• Support engineering and controls teams.
• Examine and troubleshoot machines, either onsite at clients' locations or at the Kenosha facility.
• File expense and travel reports accurately and timely.
• Travel up to 50% domestically and internationally.

Essential Skills and Qualifications:

• Proven customer service experience.
• Strong electrical and mechanical skills.
• Experience with panel building and troubleshooting.
• Proficiency in troubleshooting equipment.
• Knowledge of food processing equipment.
• Electro-mechanical skills.

Preferred Skills and Qualifications:

• Experience in food processing equipment.
• Bilingual abilities in Spanish and/or French.
• Experience with PLC programming and troubleshooting.

Work Environment:

• Work in a clean, bright, and spacious facility with large rooms dedicated to testing and demonstrating machines to clients.
• Typical working hours are from 9am to 5pm, with flexible schedules as long as service calls and emails are handled efficiently.
• Benefits include a company phone, AirPods for personal use during travel, travel reimbursement, and a daily food allowance.