Medicare Customer Service Representative

Medicare Customer Service Representative

*Must reside in MN, WI, IA, and KS to be considered for this role*

Will be working for a large non-profit healthcare system based in MN! This role will specifically be assisting Medicare insurance plan members!

Start: 5/05

Schedule: Must be available Monday - Sunday between 8:00am - 8:00pm CST

Equipment will be provided

Typical Day

• Answer, resolve, track and document telephone calls from members, providers, internal departments, and external agencies, in a timely and professional manner.
• Research and resolve inquiries from internal /external customers including: Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations.
• Utilize appropriate resources to respond to member inquiries.

Skills & Qualifications

• High school diploma / GED
• 2+ years of call center experience, preference given to someone who has worked from home.
• Healthcare experience highly preferred