Technical Support

Description

Regarding these positions, the 3rd shift team supports a wide variety of clients for this client on smaller install projects. The Tech Support people will support the installer in the field and also verify the installed device works. he hours of the role are from 10PM-7AM, Sunday night - Friday morning.

The Technical Support Coordinator will provide timely response to customer service requests, evaluate the root cause and coordinate resolution while reporting status within established NET best practices and in accordance with all customer specific material or process requirements.

In-bound call reception of client Service queue for field technicians reporting status or requesting direction

Out-bound calling to field technicians to gather status or provide direction when length of time at customer location that has elapsed or the scope of issue has created a scenario that requires immediate and repeated contact

Ensure that the field technicians time spent onsite is utilized in the most efficient fashion possible

Document the status of and provide direction to technicians in the field performing work on service requests

Ensuring all necessary onsite arrangements or customer provided and/or shipped equipment confirmations have been made prior to scheduling of technician

Skills

Point of Sales, Support, Customer Service, Troubleshoot

Top Skills Details

Point of Sales, Support, Customer Service, Troubleshoot

Additional Skills & Qualifications

High Integrity, Team Oriented, Family Oriented, Need to put team above themselves, need to have professional communication

Experience Level

Entry Level