Performs a variety of administrative functions to support US Immigration Team's high-volume operations.&nbsp;- Timely process high-volume paper filings including collating copying distributing for signature scanning and mailing hardcopy US Immigration filings&nbsp;- Troubleshoot high-volume printing issues&nbsp;- Triage and escalate urgent US Immigration cases to appropriate teams&nbsp;- Track accurately update and confirm case status within case management software tool in real time&nbsp;- Run and analyze case status reports within case management tool&nbsp;- Conduct data audits and work with stakeholders to ensure data integrity&nbsp;- Other project and task support as directed&nbsp;- Requires 100% onsite work&nbsp;Qualifications&nbsp;• Deep attention to detail, organizational, critical thinking, and time management skills• Strong written and verbal communication skills&nbsp;• Sense of urgency and ability to prioritize and manage work accordingly&nbsp;• Proficient in Microsoft Office tools including Outlook, Excel, Word, Teams, and OneNote&nbsp;• Ability to navigate complex and sometimes ambiguous situations&nbsp;• May require ability to lift up to 20 lbs&nbsp;• 100% availability to work onsite in Redmond, WA location

public

Administrative Assistant

Duties: 1. Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (End-User Devices &amp; peripheral equipment), and application software, and operating system issues. 2. Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure. 3. Demonstrates sufficient knowledge of call log tracking to record accurately all needed information. 4. Tracks all customer service items to completion. 5. Evaluates customer service issue to determine level of service needed. 6. Escalates Tier 2 issues to appropriate resource. 7. Maintains and increases knowledge of CHOP IS application, hardware, mobile devices and multiple operating system platforms Job Responsibilities 1. Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures. 2. Serves as the first point of contact for the IS Department and acts as a liaison between the client community and the rest of the IS Department 3. Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service 4. Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site. 5. Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions. 6. Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups. 7. Provides recommendations on how to improve the quality of service as well as reducing repeat incidents. Skills: 1. Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills. 2. Ability to understand, analyze and resolve problems, while on the phone or on-site with user. 3. Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. 4. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality. 5. Organized with the ability to follow established processes and provide recommendations for improvements. 6. Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills 7. Working knowledge of the TCP/IP protocol suite. 8. Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.

Desktop Support

ENTRY-LEVEL CSR ($21.61/HR): -Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service. -Respond to inbound calls, emails, and voice mails following Standard Operating Procedures -Answers routine questions from the general public on FHA mortgage programs and HUD properties. -Utilizes prepared scripts with little or no deviation. -Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided. -Warm transfers calls that are not in the Knowledge Base to the applicable Homeownership Center (HOC). MULTI-FAMILY OPENINGS ($23.33/HR): -Assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. -You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. -This team will be taking calls from people being evicted or people who are homeless and looking for resources - empathy is a must! -Field phone calls on multifamility rental requests including tenant complaints -Provide information and resources to customers to deliver customer service excellence -Use knowledge base to answer customer requests -Document customer phone communications in an internal database MORTGAGE CSR ($23.33/HR): -The CSR rep would only need to have mortgage background. It could be FHA, conventional, VA, etc. It is preferred if they have FHA, but not required. -A successful candidate needs knowledge of loan terminology and processes, so they understand what the lending industry client is requesting and can ask clarifying questions if needed -The CSR would then look this information up in a Knowledge Base and provide it to the caller. -Some FHA lenders have their own loan requirements which are more restrictive than FHA, so we stress the requirement to only use FHA approved FAQs for accuracy. -Inbound call center handling HUD/FHA inquires as a liaison between the government, public, and industry with the US Department of Housing and Urban Development -Provide assistance with mortgage lenders on how to become FHA approved lender and support lenders with their re certification requirements -Answer inquires with underwriting guidelines for Federal Housing Administration for mortgages and property requirements for insurance -Support in all areas of using FHA Connection online website to assist lenders with insuring their mortgages and maintaining the servicing of their loans -Interact with all aspects of a HUD home from how to purchase, status of properties, realtors to be HUD approved and their re certification requirements -Assisting real estate appraisers with FHA guidelines support and requirements to be FHA Approved -Helping non-profits and governmental entities with support of programs offering to the public for their housing needs and HUD’s requirements to become HUD approved -Aid callers with their housing needs from homeless, to rental assistance, to purchasing a home for the first time&nbsp;Additional Skills &amp; QualificationsMUST HAVE - CSR -High School Diploma or GED -2 years of Customer Service Experience in Call Center Setting -Reliable transportation -Open to working between 8am-8pm - Bilingual MUST HAVE - MULTI FAMILY - Be able to work until 8:00pm starting out - 2 years of property management experience - 1 year of contact center experience or telephone customer service experience (think receptionist, admin, etc.) - HS Diploma or GED MUST HAVE - MORTGAGE - Be able to work until 8:00pm starting out - 2+ years of mortgage experience (loan processor, junior underwriter, loan officer, loan servicing, loss mitigation specialist, etc.) - HS Diploma or GED Performance Expectations: - Attendance: CSRs are expected to arrive to work as scheduled, on time, alert and prepared to start work. CSRs will accrue no more than 4 tardies and/or unscheduled absences in a rolling 12 month period. - Service Level: More than 82.5% of calls handled by CSRs will be answered within 20 seconds - Abandonment Rate: Less than 2% of callers will abandon while waiting in the CSR queue. - Average Handle Time: CSRs will maintain an AHT (total time for processing a call, including talk time and after call work) of 6 minutes or less. - Adherence: CSRs will maintain schedule adherence of more than 96%. - Call Quality: CSRs will maintain an average call monitoring score of 94% or higher. - Escalation Errors: CSRs will maintain an average error rate of 3% or less

General Clerk

Company: TEKSystemsTitle: Senior Python DeveloperLocation: Remote EST/PSTDuration: 12 Month ContractRate: $60-80/hrJob Description: TEKsystems is seeking a highly skilled mid-senior software engineer for a 12-month assignment, with the potential for extension based on performance.&nbsp;&nbsp; Key Requirements:5-6+ years of experience in software engineeringHigh proficiency in Python (must be nearly expert level)Experience with data pipelines and data processing pipelinesStrong SQL skillsAbility to write Python scripts to automate workflowsMust work independently with minimal support and be autonomous&nbsp;Role Details:Timezone: EST to PST (remote) – this role is fully remote and can be based anywhere in North AmericaProject: Supporting data collection for building the next best large language model (LLAMA).&nbsp;

Senior Python Developer

Main Responsibilities&nbsp;• Administrative Support:Handle administrative requests and inquiries from Managers, Supervisors, and Team Leaders, ensuring smooth communication and efficient operations&nbsp;• Report Generation:Generate reports for managing KPIs and specific reports, including discrepancies within the department, to facilitate decision-making and improve efficiency&nbsp;• Daily Management:Manage departmental daily reports, incoming emails, and respond in a timely manner to ensure effective communication and workflow&nbsp;• Positive Representation:Project a positive image of Wren Kitchens and the department at all times, fostering a positive work environment&nbsp;• Adaptability:Undertake any other duties as reasonably requested by management, demonstrating flexibility and a willingness to contribute to the team's success&nbsp;• Health &amp; Safety Compliance:Adhere to stated policies and procedures regarding health and safety in the workplace, prioritizing the well-being of yourself and your colleagues&nbsp;Top Skills' DetailsMicrosoft Office Proficiency: Knowledge of Microsoft Office applications to handle administrative tasks efficiently Excellent communication skills, organizational skills, attention to detail to facilitate smooth operations

Warehouse Administrator

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