<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, Skills And Abilities &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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Multi Site Customer Service Coordinator

Legal Senior Onsite Service Specialist Position Profile This role provides direct hands-on support within a legal office environment. Responsibilities include various office support tasks such as copying, production, scanning, faxing, mail and shipping, records support, direct floor support, hospitality assistance, conference room setup and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess high-level presentation skills, interpersonal etiquette, and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or Assistant Site Manager. Job Duties and Responsibilities Legal Environment Responsibilities:<ul> <li>Understand client matter workflow, including chargebacks to the firm and/or clients for work, supplies, hours, etc.</li> <li>Familiarity with legal technologies and software such as document management systems and cost recovery/chargeback systems (e.g., Copitrak/Equitrac).</li> <li>Knowledge of legal records management processes.</li> <li>Familiarity with legal documents and processes such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, court systems, and proper delivery of items/documents within the court system.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul>Other Duties and Responsibilities:<ul> <li>Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.</li> <li>Accurately produce jobs and projects according to required deadlines, maintaining composure and professionalism under tight deadlines.</li> <li>Operate all copier equipment, including high-volume copy machines, fax services, postage meter, and personal computer.</li> <li>Utilize equipment such as paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, and electric staplers.</li> <li>Handle time-sensitive and confidential documents.</li> <li>Ensure quality and accurate reproduction, scanning, or project work.</li> <li>Respond to customer inquiries, coordinating and calculating the time required to complete tasks.</li> <li>Provide embedded support to specific floors or integrated practice groups.</li> <li>Coordinate offsite projects.</li> <li>Maintain logs for billing and assist in calculating charges for work performed.</li> <li>Maintain logs and work records for tracking, management reports, inventory, and ordering supplies.</li> <li>Distribute incoming mail and packages to designated drop points, as well as office supplies and fax transmissions.</li> <li>Deliver completed reproduction work to predetermined delivery areas, which may include locations outside the customer's office.</li> <li>Perform duties related to shipping and receiving materials and packages.</li> <li>Perform filing duties, including purging and archiving old documents.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform FTP (File Transfer Protocol) between computers and files for printing.</li> <li>Manage TOC (Table of Contents) for electronic files.</li> <li>Perform OCR (Optical Character Recognition) tasks to assist with keyword searches.</li> <li>Format files for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Perform daily quality checks on convenience copiers to ensure proper functionality.</li> <li>Respond to errors or issues with copy machines, including clearing paper jams.</li> <li>Maintain daily meter and service logs.</li> <li>Stock and organize convenience copier areas.</li> <li>Straighten, organize, and manage firm conference and meeting rooms.</li> <li>Assist facilities with box moves, office moves, and occupant moves.</li> <li>Perform light maintenance duties.</li> <li>May perform occasional cleaning duties.</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications:<ul> <li>High school diploma or GED required.</li> <li>1-2 years of related work experience required.</li> <li>Minimum of 2 years' experience in the legal industry preferred.</li> <li>Ability to provide an excellent customer experience, utilizing strong customer service, personal, and communication skills.</li> <li>May require a violation-free, valid driver's license and minimum levels of auto insurance coverage per company policy.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Working knowledge of copier and related equipment and repair preferred.</li> <li>Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management, and advanced workflow.</li> <li>Knowledge and understanding of shipping/receiving procedures.</li> <li>Basic electronics knowledge preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Ability to determine correct methods and packing materials, and check packing slips for accuracy of incoming materials.</li> <li>Ability to comprehend instructions concerning mail delivery.</li> <li>Troubleshooting and problem-solving skills.</li> <li>Ability to read and comprehend written technical information in manuals, parts books, and related publications.</li> <li>Excellent customer relations skills and verbal communication skills.</li> </ul>Working Conditions and Physical Demands:<ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature; may be exposed to frequent paper cuts from handling paper and opening boxes.</li> <li>Exposure to various weather conditions when walking between buildings; location equipment can present opportunities for injury or accidents.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and/or Dispatch Department; occasional telephone contact with vendors and equipment repair personnel.</li> <li>High stress levels due to tight deadlines and quick turnaround times.</li> <li>Some physical effort required, including long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs. Walking between buildings may be necessary.</li> </ul>The above statements describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Office Associate

<div> Field Representative II, MS Onsite Technical Support POSITION PROFILE May do one or more of the following fulfillment, Shipping and Receiving duties, pickup/delivery, Conference room/Hospitality services, Event set-up, facility maintenance. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. Job Duties and Responsibilities &bull; Follows Ricoh Service Excellence performance requirements. &bull; Responsible for any or all of the following functions including Shipping center services, conference rooms and various support services. &bull; Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. &bull; Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work. &bull; Achieves Time Productive statistics by meeting standards established by the facility. &bull; Maintains all required reporting tools. &bull; Troubleshoots all hardware and software issues with equipment. &bull; Presents professional appearance to clients by dressing in a professional attire according to company standards. &bull; Presents a clean and organized working area. &bull; Maintains and orders inventories of equipment parts in accordance with company guidelines and processes. &bull; Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime. &bull; Performs troubleshooting and repairs of equipment components as necessary. &bull; Completes technical training on new equipment as assigned. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically Required: &bull; Requires high school diploma or equivalent. &bull; Requires minimum of 3 years of related experience; 5 years is preferred. KNOWLEDGE, Skills And Abilities &bull; Excellent customer service skills &bull; Good organizational skills and ability to prioritize &bull; Ability to use, calibrate and troubleshoot office and complex technical equipment, Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Onsite Technical Support Specialist

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence

Part Time Print Specialist

<div> Principal Analyst, ERP POSITION PROFILE Job Summary: As a Principal Analyst for Finance IT at Ricoh, you will scope and lead large projects, working closely with the architecture and development teams to deliver solutions for financial modules, primarily OLFM, and including Payables, General Ledger, Fixed Assets, and Cash Management with a focus on SLA. You will work under the general direction of a director or Senior Technology Manager, providing expertise and technical guidance backed by an in-depth cross-functional understanding of the applications and/or architecture. This expert/lead functional role requires prior implementation experience with Oracle R12 Financials, especially Subledger Accounting and OLFM. Cloud experience is highly desirable. Job Duties and Responsibilities:<ul> <li>Lead functional analysis, gap identification, and requirements definition for large projects.</li> <li>Provide in-depth functional/application expertise, including quality reviews on design and testing.</li> <li>Offer cross-functional expertise around the assigned function.</li> <li>Recommend alternatives to business challenges.</li> <li>Partner with business leaders to understand strategy and challenges, define requirements, and implement new processes.</li> <li>Communicate and coordinate with team leads, business leadership, and Project Manager to ensure integration across the enterprise.</li> <li>Execute projects and initiatives in compliance with defined processes and controls.</li> <li>Monitor critical path activities and resolve or escalate issues as needed.</li> <li>Drive the design and implementation of new business processes with required system configuration.</li> <li>Stay abreast of the latest tools, applications, and techniques in the assigned area.</li> <li>Recommend approaches to business problems, consult on technology challenges, and implement cross-functional solutions.</li> <li>Participate in decision-making around technology strategy, analyze technical viability, and guide complex project delivery.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications):<ul> <li>Bachelor's or Master's Degree in Information Technology or Accounting field.</li> <li>Minimum of 9 years of experience in Information Technology.</li> <li>Minimum of 7 years of experience in gathering requirements and documentation.</li> <li>Minimum of 7 years of experience in testing and defect management.</li> <li>Minimum of 5 years of experience leading complex IT projects.</li> <li>Experience managing large to medium-sized projects that span the company enterprise.</li> <li>Proven ability to coordinate and drive cross-functional discussions.</li> <li>Experience establishing and maintaining relationships with senior-level stakeholders.</li> <li>Working knowledge of ERP technologies (preferably Oracle eBusiness Suite) and Sales solutions such as SFA and CRM.</li> <li>Hands-on experience in gathering requirements, driving design, and owning solutions end-to-end.</li> <li>Familiarity with Sales, Order to Cash lifecycle.</li> <li>Experience negotiating competing or conflicting business requests.</li> <li>PMP certification is a plus.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Ability to interpret business needs and create complex solutions.</li> <li>Conduct research on best practices and document solutions.</li> <li>Effective communication skills at multiple levels, including negotiation.</li> <li>Facilitation skills for organizing, conducting, and documenting meetings.</li> <li>Ability to communicate technical and procedural information clearly.</li> <li>Conflict resolution skills and ability to escalate unresolved issues.</li> <li>Customer service and interpersonal skills; motivated and team-oriented.</li> <li>Ability to prioritize multiple tasks and projects; organized and dependable.</li> <li>Ability to work in a fast-paced and changing environment.</li> <li>Ability to create, modify, and execute complex project plans with little direction.</li> <li>Strategic thinker with the courage to challenge requests and inspire collaboration.</li> <li>Strong delegation skills and quick decision-making.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level.</li> <li>Diversified work assignments requiring interpretation, comprehension, and application of complex material, data, and instruction.</li> <li>Minimal physical effort required; mostly sedentary work with occasional walking, standing, bending, reaching, lifting, or carrying objects typically less than 10 lbs.</li> <li>Moderate dexterity required for basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. </div>

Principal Analyst, ERP

Site Leader Position Profile Accountable for the daily operations of a small site and acts as a go-to person for a small team by reporting and escalating facility-related issues to assigned leadership. Assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. Job Duties and Responsibilities<ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.</li> <li>Acts as a go-to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times, and reporting and escalating facility-related issues to assigned leadership.</li> <li>Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.</li> <li>Responsible for training and development of assigned staff.</li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence programs.</li> <li>Analyzes problems with minimum guidance, while managing the resolution.</li> <li>Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts.</li> <li>Assists assigned leadership with recruiting, staffing, and performance management of site personnel.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Provides training on workflow and machine operations when necessary.</li> <li>Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.</li> <li>Meets quality and deadline standards by the effective use of job scheduling practices.</li> <li>Maintains efficient workflow by holding team members accountable for quality and efficiency of their work.</li> <li>Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with the sales department.</li> <li>Completes site reports and other paperwork on time and accurately.</li> <li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office supply inventory re-ordering.</li> <li>May be responsible for Conference room coordination and A/V equipment resource management.</li> <li>Completes month-end management report in the absence of Site Manager.</li> <li>Assists the assigned AOM/ESM or NOM with training and development of site personnel.</li> <li>Places requisitions for site products and supplies by utilizing Oracle's iProcurement application.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications)<ul> <li>High school diploma or GED is required.</li> <li>2+ years of experience in a related field (B2B and/or technical).</li> <li>Previous training experience strongly preferred.</li> <li>Previous 2+ years of customer-facing work experience required.</li> <li>Demonstrated proficient knowledge and understanding of technology.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Tactical facilitator of processes.</li> <li>Ability to present to a small group.</li> <li>Moderate problem-solving skills.</li> <li>Intermediate customer service skills.</li> <li>Intermediate technical aptitude.</li> <li>Intermediate written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Print Center Supervisor

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence

Print Production Specialist

<div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities &bull; Runs high volume/production copy machines and performs binding and finishing work. &bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. &bull; Perform basic equipment troubleshooting and escalate calls to technicians &bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) &bull; Performs duties of scanning and /or imaging documents &bull; May perform Reception services on temporary/occasional basis &bull; Maintains records for management reports and inventories of supplies needed. &bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. &bull; Calculates charges for jobs performed and maintains logs and may generate reports. &bull; Responds to and coordinates all service calls required by customer. &bull; May perform filing duties in conjunction with specific customer requests. &bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. &bull; Maintains daily meter and service logs. &bull; May travel between customer's buildings. &bull; Answers customer questions regarding status or feasibility of job requests. &bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. &bull; Performs duties related to the shipping of materials. &bull; Performs duties related to the receiving of materials. &bull; May perform meeting room and conference room set ups. &bull; May perform building occupant moves within assigned facilities. &bull; May perform light maintenance, and cleaning duties as assigned. &bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment &bull; May require periodic overtime on nights and weekends, including off-hour emergency response. &bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. &bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. &bull; Performs filing duties, which may include purging' and archiving old documents. &bull; Understanding of Ricoh Services Portfolio & Technology &bull; Ensures data for Ricoh MOR, SPG and job logs are captured &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma or GED and1-2 years of related work experience. &bull; Some related copy job experience is preferred. &bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. &bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities &bull; Working knowledge of copier and other related equipment and repair is preferred. &bull; Requires knowledge and understanding of shipping/receiving procedures. &bull; Basis electronics knowledge is preferred. &bull; Possesses ability to work independently and flexibly to complete projects. &bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. &bull; Possesses ability to comprehend instructions concerning mail delivery. &bull; Possesses troubleshooting and problem solving skills. &bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. &bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. &bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. &bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. &bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Print Services Specialist

POSITION PROFILE The Administrator, Print Support MS Onsite is responsible for the daily support of assigned RICOH managed devices within the customer's fleet, including the delivery of supply, service, and asset management services. This ensures print availability and the achievement of service level agreements (SLAs). The role involves responding to customer requests, service requests, device alerts, providing technical support, and delivering training with a focus on customer service. Additionally, this position ensures that solutions and applications used to monitor, manage, and report on the assigned fleet are operating effectively, routinely reconciled, and any outages are escalated appropriately. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Monitor all facets of the fleet program to ensure performance standards are maintained and SLAs are achieved between the customer and RICOH.</li> <li>Interface with RICOH, third-party, and vendor support resources to anticipate and prevent customer-impacting problems, as well as to remedy problems when they occur.</li> <li>Manage supply logistics for the fleet, including ordering, procurement, Periodic Automatic Replacement (PAR) levels, inventory management, and distribution.</li> <li>Respond to customer support requests, ensuring they are resolved quickly, accurately, and professionally.</li> <li>Support continuous fleet optimization efforts by identifying over/underutilized, frequently serviced, and exception devices.</li> <li>Monitor service alert and request activity to ensure service response requirements are met, and parts are delivered to the appropriate locations on time.</li> <li>Help coordinate machine moves, removals, and installations.</li> <li>Adhere to the IMACD process, coordinating and supporting functional tasks, and communicating statuses in a timely manner.</li> <li>Report asset and service contract information as required.</li> <li>Manage manual and automatic (AMR) collection, review, validation, and submission of meter readings.</li> <li>Maintain an accurate master list of devices (MLD) using appropriate asset management tools and databases, delivering contracted reports as scheduled or upon request.</li> <li>Act as an advocate for the customer in all matters concerning fleet reporting and other support as needed.</li> <li>Conduct periodic client satisfaction surveys.</li> <li>Work with the Sales team to provide semi-annual executive overviews of emerging business printing technology and industry trends.</li> <li>Implement national launch programs/processes, including field training.</li> <li>Complete all required administrative tasks accurately and in a timely manner.</li> <li>Maintain a professional appearance and positive demeanor.</li> <li>Manage hot swap inventory.</li> <li>Support inventory and implementation efforts.</li> <li>Perform other duties as assigned.</li> <li>Provide training on the use of RICOH equipment and features.</li> <li>Manage printer procurement as required by the customer.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically requires:<ul> <li>4-year college degree or equivalent work experience.</li> <li>Prior experience managing large-scale fleet implementations is a plus.</li> <li>Basic knowledge of Printers, Multi-Function Printers (MFP), and Multi-Function Devices (MFD).</li> <li>A minimum of 2 years of project/program management experience and a track record of success in customer service.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES <ul> <li>Excellent customer service skills, including the ability to follow up and ensure issue closure.</li> <li>Strong communication and presentation skills.</li> <li>Strong project management skills and the ability to prioritize tasks effectively.</li> <li>Strong technical knowledge of network and site-specific printers, as well as company products.</li> <li>Possesses a methodical approach to problem resolution.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS <ul> <li>Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.</li> <li>Requires internal contact within the department and with other corporate personnel, as well as external contact with customers, agencies, vendors, etc.</li> <li>Work assignments are diversified, with past precedents used to resolve work problems. New alternatives may need to be developed to address challenges.</li> <li>Modest physical effort is required, including walking, standing, bending, reaching, lifting, or carrying objects that may weigh up to 50 lbs (e.g., papers, books, files, small parts, etc.).</li> <li>Requires moderate dexterity, with regular use of basic skills (e.g., calculator, keyboard, hand tools, and eye/hand coordination).</li> </ul>Note: The above statements describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Print Support Specialist

Legal Senior Onsite Service Specialist Position Profile This role provides direct hands-on support within a legal office environment. Responsibilities include various office support tasks such as copying, production, scanning, faxing, mail and shipping, records support, direct floor support, hospitality assistance, conference room setup and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess high-level presentation skills, interpersonal etiquette, and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or Assistant Site Manager. Job Duties and Responsibilities Legal Environment Responsibilities:<ul> <li>Understand client matter workflow, including chargebacks to the firm and/or clients for work, supplies, hours, etc.</li> <li>Familiarity with legal technologies and software such as document management systems and cost recovery/chargeback systems (e.g., Copitrak/Equitrac).</li> <li>Knowledge of legal records management processes.</li> <li>Familiarity with legal documents and processes such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, court systems, and proper delivery of items/documents within the court system.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul>Other Duties and Responsibilities:<ul> <li>Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.</li> <li>Accurately produce jobs and projects according to required deadlines, maintaining composure and professionalism under tight deadlines.</li> <li>Operate all copier equipment, including high-volume copy machines, fax services, postage meter, and personal computer.</li> <li>Utilize equipment such as paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, and electric staplers.</li> <li>Handle time-sensitive and confidential documents.</li> <li>Ensure quality and accurate reproduction, scanning, or project work.</li> <li>Respond to customer inquiries, coordinating and calculating the time required to complete tasks.</li> <li>Provide embedded support to specific floors or integrated practice groups.</li> <li>Coordinate offsite projects.</li> <li>Maintain logs for billing and assist in calculating charges for work performed.</li> <li>Maintain logs and work records for tracking, management reports, inventory, and ordering supplies.</li> <li>Distribute incoming mail and packages to designated drop points, as well as office supplies and fax transmissions.</li> <li>Deliver completed reproduction work to predetermined delivery areas, which may include locations outside the customer's office.</li> <li>Perform duties related to shipping and receiving materials and packages.</li> <li>Perform filing duties, including purging and archiving old documents.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform FTP (File Transfer Protocol) between computers and files for printing.</li> <li>Manage TOC (Table of Contents) for electronic files.</li> <li>Perform OCR (Optical Character Recognition) tasks to assist with keyword searches.</li> <li>Format files for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Perform daily quality checks on convenience copiers to ensure proper functionality.</li> <li>Respond to errors or issues with copy machines, including clearing paper jams.</li> <li>Maintain daily meter and service logs.</li> <li>Stock and organize convenience copier areas.</li> <li>Straighten, organize, and manage firm conference and meeting rooms.</li> <li>Assist facilities with box moves, office moves, and occupant moves.</li> <li>Perform light maintenance duties.</li> <li>May perform occasional cleaning duties.</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications:<ul> <li>High school diploma or GED required.</li> <li>1-2 years of related work experience required.</li> <li>Minimum of 2 years' experience in the legal industry preferred.</li> <li>Ability to provide an excellent customer experience, utilizing strong customer service, personal, and communication skills.</li> <li>May require a violation-free, valid driver's license and minimum levels of auto insurance coverage per company policy.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Working knowledge of copier and related equipment and repair preferred.</li> <li>Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management, and advanced workflow.</li> <li>Knowledge and understanding of shipping/receiving procedures.</li> <li>Basic electronics knowledge preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Ability to determine correct methods and packing materials, and check packing slips for accuracy of incoming materials.</li> <li>Ability to comprehend instructions concerning mail delivery.</li> <li>Troubleshooting and problem-solving skills.</li> <li>Ability to read and comprehend written technical information in manuals, parts books, and related publications.</li> <li>Excellent customer relations skills and verbal communication skills.</li> </ul>Working Conditions and Physical Demands:<ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature; may be exposed to frequent paper cuts from handling paper and opening boxes.</li> <li>Exposure to various weather conditions when walking between buildings; location equipment can present opportunities for injury or accidents.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and/or Dispatch Department; occasional telephone contact with vendors and equipment repair personnel.</li> <li>High stress levels due to tight deadlines and quick turnaround times.</li> <li>Some physical effort required, including long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs. Walking between buildings may be necessary.</li> </ul>The above statements describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Print and Copy Specialist

POSITION PROFILE Accountable for the daily operations of a small site and acts as a go-to person for a small team by reporting and escalating facility-related issues to assigned leadership. Assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. Job Duties and Responsibilities<ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.</li> <li>Acts as a go-to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times, and by reporting and escalating facility-related issues to assigned leadership.</li> <li>Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.</li> <li>Responsible for training and development of assigned staff.</li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence programs.</li> <li>Analyzes problems with minimum guidance, while managing the resolution.</li> <li>Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts.</li> <li>Assists assigned leadership with recruiting, staffing, and performance management of site personnel.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Provides training on workflow and machine operations when necessary.</li> <li>Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.</li> <li>Meets quality and deadline standards by the effective use of job scheduling practices.</li> <li>Maintains efficient workflow by holding team members accountable for quality and efficiency of their work.</li> <li>Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with the sales department.</li> <li>Completes site reports and other paperwork on time and accurately.</li> <li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office supply inventory re-ordering.</li> <li>May be responsible for Conference room coordination and A/V equipment resource management.</li> <li>Completes month-end management report in the absence of Site Manager.</li> <li>Assists the assigned AOM/ESM or NOM with training and development of site personnel.</li> <li>Places requisitions for site products and supplies by utilizing Oracle's iProcurement application.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>High school or GED is required.</li> <li>2+ years of experience in a related field (B2B and/or technical).</li> <li>Previous training experience strongly preferred.</li> <li>Previous 2+ years Customer facing work experience required.</li> <li>Demonstrated proficient knowledge and understanding of technology.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Tactical facilitator of processes.</li> <li>Ability to present to a small group.</li> <li>Moderate Problem-Solving Skills.</li> <li>Intermediate Customer Service skills.</li> <li>Intermediate Technical aptitude.</li> <li>Intermediate Written and Verbal Communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction - prepare, provide, and convey diversified information.</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Print and Mail Services Lead

Senior Site Manager, MS Site Management This Position Offers $1500 Sign On Bonus for new Ricoh members! Position Profile Accountable for daily operations of a medium to large team that may include a complex site or multiple sites. Ensures contract compliance of services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and performance management including employee counseling. Job Duties and Responsibilities<ul> <li>Manage daily operations of a medium-large size site while managing a medium-large team of direct reports.</li> <li>Prioritize complex projects while effectively managing multiple and competing priorities.</li> <li>Foster an inclusive and high-performing team environment in which SLA objectives are met.</li> <li>Expert knowledge of Ricoh's products and offerings. Consistently consult and display insights into strategic and tactical issues by actively seeking input from counterparts in other business units and businesses.</li> <li>Improve quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.</li> <li>Responsible for staffing and performance management of assigned site personnel and assigned Field Service Representative staff.</li> <li>Create and maintain a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document.</li> <li>Ensure the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.</li> <li>Ensure that location is properly staffed by promoting effective use of internal recruiting and selection process to attract and hire talent.</li> <li>Motivate employees and recognize their accomplishments in a timely manner leveraging the Ricoh Recognition programs.</li> <li>Identify and recommend high performers for succession planning. Responsible for employee retention, performance management, and employee counseling.</li> <li>Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management, along with succession planning, and mentorship.</li> <li>Focus on business retention, customer service, high-performing team, and profitable growth.</li> <li>Able to support, lead, and manage the team through all phases of Change Management.</li> <li>Understand complex and detailed processes, seek ways to improve operational effectiveness, conduct root cause analysis, and issue resolutions to ensure optimal customer satisfaction.</li> <li>Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework, with support of AOM/ESM or NOM.</li> <li>Facilitate resolution of issues concerning pricing, orders-in, and invoicing by interacting and communicating with the sales department.</li> <li>Maintain formal contact with the customer on a daily basis in MS and as needed in BIS.</li> <li>Clearly communicate job expectations/consequences of direct reports by training, cross-training, coaching, counseling, directing, evaluating the work and efficiency of subordinates to increase their work output and work quality.</li> <li>Act as a consultant to the customer in improving business processes through workflow enhancements and appropriate services.</li> <li>Collaborate with other leaders, team members, and internal or external customers to implement a solution or initiative.</li> <li>Able to support, lead, and manage the team through all phases of Change Management, with support of AOM/ESM or NOM.</li> <li>Suggest, develop, and implement process improvements that increase quality or productivity.</li> <li>Complete Monthly Operations Review, site reports, and other paperwork as necessary.</li> <li>Support QSMs.</li> <li>Responsible for creating/conducting site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-add reporting.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications)<ul> <li>High school or GED is required.</li> <li>5+ years of work experience in a related field (B2B and/or technical).</li> <li>Previous 2 years of managerial work experience strongly preferred.</li> <li>Previous 5 years of customer-facing work experience required.</li> <li>Demonstrated high-level knowledge and understanding of technology.</li> <li>Proficient user of Office 360.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strategic facilitator of complex issues.</li> <li>Ability to present to a large-sized group.</li> <li>Complex problem-solving skills.</li> <li>Demonstrates managerial courage.</li> <li>Expert customer service skills.</li> <li>Expert technical aptitude.</li> <li>Expert written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Print and Mailroom Supervisor

<div> Job Title: Receptionist & Switchboard Position Profile: Provides exceptional service to the business by greeting and assisting all visitors and answering and transferring incoming calls from all over the United States. Job Duties and Responsibilities:<ul> <li>Greet the public warmly and professionally.</li> <li>Distribute name badges to visitors, temporary employees, etc.</li> <li>Schedule meeting rooms for staff and visitors.</li> <li>Answer and transfer calls from across the United States.</li> <li>Participate enthusiastically in company and community service events.</li> <li>Perform light administrative duties as needed.</li> <li>Provide PC support and administrative assistance when required.</li> <li>Serve as a role model for the company's Vision, Values, and Mission.</li> <li>Build professional relationships with customers and other teams.</li> <li>Maintain timely updates for company phone and speed dial lists, Brag Board, and Company Calendar.</li> <li>Update the automated messaging center daily.</li> <li>Assist administration or other teams with various tasks (e.g., envelope labels, compiling manuals).</li> <li>Order, maintain, and distribute promotional items for the Promotional Store.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications):<ul> <li>High school diploma or equivalent required.</li> <li>1+ years of prior switchboard or receptionist experience.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Excellent organizational and communication skills.</li> <li>Proficiency with MS Office Suite, particularly Word and Excel.</li> <li>Strong customer service skills.</li> <li>Flexibility and the ability to work in a team environment.</li> <li>Good communication skills.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise.</li> <li>Work assignments are diversified, requiring the ability to interpret, comprehend, and apply complex material and data.</li> <li>Some physical effort is required. The work is mostly sedentary but involves walking, standing, bending, reaching, and occasionally lifting or carrying objects weighing up to 50 lbs. (e.g., papers, books, files).</li> <li>Regular use of basic skills such as operating a calculator, keyboard, and hand tools, requiring moderate dexterity and eye/hand coordination.</li> </ul>Note: The above statements are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. </div>

Receptionist & Switchboard

Receptionist & Switchboard Position Profile Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. Job Duties and Responsibilities<ul> <li>Greets the public.</li> <li>Distributes name badges to visitors, temporary employees, etc.</li> <li>Schedules meeting rooms for all.</li> <li>Answers and transfers calls from all over the United States.</li> <li>Participates enthusiastically in company and community service events.</li> <li>Performs light administrative duties.</li> <li>Performs PC support and administrative duties as needed.</li> <li>Acts as a model for Vision, Values, and Mission.</li> <li>Builds professional relationships with customers and other teams.</li> <li>Responsible for the timely updates of the following: company phone and speed dial lists, Brag Board, and company calendar.</li> <li>Responsible for updating the automated messaging center daily.</li> <li>Assists administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).</li> <li>Responsible for ordering, maintaining, and distributing promotional items for the Promotional Store.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically requires:<ul> <li>High school diploma or equivalent and 1+ years of prior switchboard experience.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Excellent organizational and communication skills.</li> <li>MS Office Suite experience, specifically Word and Excel.</li> <li>Excellent customer service skills.</li> <li>Flexibility and ability to work in a team environment.</li> <li>Good communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

<h2>Job Description</h2>The Demand Planning Specialist II is responsible for two main functions: forecasting and inventory planning. The planner will develop an end-to-end forecast by identifying key inputs and drivers through collaboration with Marketing, Sales, Project Management, and other departments. This forecast will drive all aspects of the inventory plan, including fill rate analysis, inventory health, and product transition, which the planner will monitor and act upon daily.Job Duties and Responsibilities<ul><li>Create a demand forecast based on historical usage, factoring in inputs from Sales, Marketing, Finance, Demand Analysts, and Product Life Cycle Analysts. Consider recurring customer demand, outlier demand, seasonality, promotions, and other market conditions that affect the sales plan.</li><li>Based on the demand plan and inventory planning parameters, create the supply forecast, considering key factors such as product transitions, demo room, and other non-warehouse inventory.</li><li>Work directly with major account teams to assist in phased deployment plans and configuration requirements to meet and exceed customer expectations.</li><li>Drive S&amp;OP meetings locally in the monthly demand review and product management review, and globally in Production Sales and Inventory (PSI) and S&amp;OP.</li><li>Responsible for overall inventory levels at a national level, working with the deployment team to achieve location inventory targets.</li><li>Run daily monitoring reports to ensure the plan, forecast, inventory levels, fill rates, and requirements all meet expected targets. Execute root cause analysis and develop action plans to address misses and implement process changes as necessary.</li><li>Work with manufacturing to develop and execute inventory recovery plans with the deployment planners.</li><li>Review and create action plans for slow and non-moving items. Execute root cause analysis to understand unhealthy inventory and recommend process changes to avoid future issues.</li><li>Collaborate with the Product Life Cycle Analyst to review transitioning, End Of Life (EOL), and obsolete items, and lead the development of plans that achieve business goals.</li><li>Provide input on expected monthly/daily cash spend, risk inventory, demand/supply plan, and other ad hoc requests.</li><li>Review daily/weekly/monthly processes and drive continuous improvements, leveraging process improvement, IT, or cross-functional support to achieve desired goals.</li><li>Provide guidance to the marketing team on various item issues, particularly focus/non-focus, configurations, and product knowledge.</li></ul>Qualifications (Education, Experience, and Certifications)<ul><li>Four-year college degree</li><li>Seven years of experience in demand planning using statistical forecasting tools</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong collaborator with the ability to influence and negotiate</li><li>Ability to adapt to changing business conditions and processes</li><li>Strong time management and prioritization skills</li><li>Advanced understanding of demand planning software applications (Knowledge of Kinaxis Rapid Response is a plus)</li><li>Experience with Six Sigma and Lean principles</li><li>Strong problem-solving skills and action-oriented</li><li>Intermediate to advanced user of MS Excel and Access</li><li>Intermediate user of other MS Office applications</li><li>Six Sigma or APICS certification is a plus</li><li>Oracle knowledge is a plus</li></ul>Working Conditions, Mental, and Physical Demands<ul><li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li><li>Requires internal contact within the department and with other corporate personnel, and external contact with customers, agencies, vendors, etc., and the general public</li><li>Work assignments are diversified, using past precedent to resolve work problems. New alternatives may be developed to resolve problems.</li><li>Modest physical effort is required. The work involves walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files, and small parts)</li><li>Requires moderate dexterity for regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.&nbsp;&nbsp;&nbsp;<h2>About Us</h2>Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:&nbsp;<ul><li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li><li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li><li>Augment your education with team member tuition assistance programs.</li><li>Enjoy paid vacation time and paid holidays annually</li><li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li></ul>

Sales and Operations Planning Manager

Position Profile The Research and Development (R&D) Project Engineer role is a full-time position with Ricoh 3D for Healthcare. The R&D Project Engineer will be responsible for leading and managing projects focused on the design, development, and optimization of surgical planning tools, 3D-printed surgical guides, and related patient-specific medical devices. This role combines technical expertise, project management, and a collaborative approach to support innovation, streamline processes, and create solutions that advance patient care and clinical outcomes. Driving innovation in patient-specific products and solutions, this role focuses on the development of new 3D-printed medical products from concept to commercialization, contributing directly to intellectual property creation, including patents and proprietary technologies. The position will be based in Winston-Salem, North Carolina. Job Duties and Responsibilities <ul> <li>Apply engineering principles to design, analyze, and refine medical devices, focusing on usability, safety, and regulatory standards.</li> <li>Design and develop innovative solutions for pre-operative planning, emphasizing accuracy, patient-specific considerations, and clinical effectiveness.</li> <li>Execute all phases of Design Control, including requirement generation, specification development, risk analyses, performance testing, and design reviews in alignment with FDA and ISO 13485 requirements.</li> <li>Develop and optimize 3D-printed products and solutions (e.g., surgical guides), ensuring precision, biocompatibility, and regulatory compliance.</li> <li>Oversee prototyping, testing, and validation of personalized medical devices using advanced additive manufacturing techniques.</li> <li>Conduct market research and assessments to understand industry trends, emerging technologies, and customer needs.</li> <li>Perform competitive analysis and benchmarking to position products effectively in the market and inform R&D strategy.</li> <li>Collaborate with marketing, sales, and business development teams to identify market opportunities and guide product roadmaps.</li> <li>Ensure all processes and designs adhere to relevant regulatory and quality standards, including compliance with ISO 13485 and 21 CFR Part 820, and other applicable guidelines.</li> <li>Work closely with Quality Assurance and Regulatory Affairs teams to develop and maintain technical documentation.</li> <li>Collaborate effectively with internal departments, including manufacturing, marketing, and sales, as well as external partners and clients.</li> <li>Present technical concepts and project status updates to cross-disciplinary teams, including clinicians, engineers, and management.</li> <li>Develop project plans, timelines, and deliverables, coordinating with internal and external stakeholders, including surgeons, regulatory bodies, and manufacturing teams.</li> <li>Mentor junior engineers to support team growth.</li> </ul>Qualifications (Education, Experience, and Certifications) <ul> <li>Bachelor's degree (or higher) in Biomedical Engineering, Process Engineering, Mechanical Engineering, or a related field.</li> <li>Advanced degrees or certifications in medical device development and 3D printing technology.</li> <li>Minimum 3-5 years of experience in R&D engineering, with a focus on surgical planning tools, 3D-printed solutions, and medical device development.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Proficiency with 3D modeling and CAD software (e.g., SolidWorks, AutoCAD) and additive manufacturing technologies (e.g., extrusion, SLA, SLS, inkjet).</li> <li>Deep understanding of anatomical modeling, image processing, and related medical imaging software.</li> <li>Strong familiarity with regulatory and quality requirements (ISO 13485, FDA 21 CFR 820).</li> <li>Experience in risk management, verification and validation testing, and process development for medical devices.</li> <li>Strong project management, problem-solving, and analytical skills.</li> <li>Excellent verbal and written communication skills, with the ability to convey technical information clearly.</li> <li>Ability to collaborate across disciplines and eagerness to work with healthcare professionals.</li> <li>Detail-oriented and results-driven with a commitment to quality and innovation.</li> <li>Adaptable and responsive to changing project needs and challenges.</li> <li>Passionate about improving healthcare outcomes through technological advancement and collaborative development.</li> <li>Conducting themselves professionally.</li> <li>Completing all training assigned by Ricoh Corporation and the Ricoh 3D team.</li> <li>High level of attention to detail.</li> <li>Natural curiosity and willingness to learn.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Work is performed in multiple environments, including typical office and light manufacturing settings, as well as in hospitals or clinics.</li> <li>Minor physical effort is required, which may involve long periods of standing, walking, or similar activities.</li> <li>Some travel may be required (e.g., to conferences and meetings).</li> <li>Strong written and verbal communication skills in English are required to interact with key stakeholders.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.

Senior Engineer, R&D Projects

Corporate HR Specialist <div> Senior Field Representative, Field Services Support POSITION PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification. Job Duties and Responsibilities &bull; Specializes in the servicing and repair of a core set of highly complex office products. &bull; Manages territory, inventory, and customer relationships. &bull; As a specialist, provides 2 nd level technical support to other technicians. &bull; Achieves expected productivity levels associated with assigned workload and level of experience. &bull; Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. &bull; Able to work under minimal supervision Demonstrates technical expertise and provides specialist services &bull; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. &bull; Demonstrates required digital competencies associated with assigned products and level assignment. &bull; Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. &bull; Completes technical training on new equipment as assigned. Provides advanced training &bull; Conducts OJT for new and experienced technicians as required. &bull; Conducts technical seminars as required. &bull; Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations. &bull; A positive influence/champion within the team/organization. &bull; Proactively seeks ways to improve things. Manages Territory &bull; Assumes responsibilities of Field Technology Service Manager as required. &bull; Effectively executes all required territory management and call handling procedures. &bull; Works closely with sales partners to maximize equipment leads and upgrade opportunities. &bull; Maintains and manages own parts inventory with a high degree of accuracy. &bull; Adheres to territory back-up plans. &bull; Completes all required administrative tasks in an accurate and timely manner. &bull; Complies with all company policies. Customer Service &bull; Effectively handles the most difficult customer situations. &bull; Acts as a communication link on unresolved technical problems/issues. &bull; Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. &bull; Maintains productive, professional relationship with all company personnel. &bull; Responsible for maintaining a "car stock" inventory. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically: &bull; Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I. &bull; Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level. &bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. KNOWLEDGE, SKILLS, AND ABILITIES &bull; Requires an excellent working knowledge of electro-mechanical devices and electronics. &bull; Requires expert knowledge of assigned equipment. &bull; Skilled methodical approach to resolving problems. &bull; Possesses strong interpersonal and verbal communications skills. &bull; Excellent customer service skills including ability to follow up to ensure closure of issues. &bull; Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. &bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions. &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts and burns. There is frequent exposure to chemical solvents and cleaners. &bull; Shift work, overtime, stand-by and/or on-call may be required. &bull; Requires daily internal contact with the dispatch department via telephone to receive verbal instructions concerning service calls. &bull; Routinely in direct contact with parts department to receive parts ordered and with the Field Service Manager to review work, receive direction and discuss customers' concerns and problems. &bull; Requires daily external contact with customers (typically office managers and machine operators) for the purpose of investigating and resolving equipment problems. &bull; The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent. &bull; Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers. &bull; Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. &bull; Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are upstairs. &bull; A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Field Representative, Field Services Support

<div> Senior Manager I, Contracts & Negotiations Able to reside in the EST - Time Zone POSITION PROFILE The RGS Deal & Contract Management team aims to win and retain profitable business with Ricoh's largest global clients by creating and successfully negotiating commercial proposals across all lines of Ricoh's business. This requires a deep understanding of the client, the competitive landscape, and Ricoh's delivery capabilities. The team creates competitive and well-crafted proposal packages, including commercial pricing models and terms and conditions, using the standards and best practices developed by our team. The Senior Manager I, Contracts & Negotiations (CNM) is responsible for successfully negotiating global contracts that meet the mandate for each opportunity. This customer-facing role also works directly with a wide range of Ricoh-internal SMEs and stakeholders. Job Duties and Responsibilities:<ul> <li>Lead the customer engagement process through contract negotiation to signature, ensuring contract terms support expected profitability, comply with approval parameters, and Ricoh can deliver on obligations.</li> <li>Conduct final contract review, submit contracts for corporate approval, and obtain customer signatures.</li> <li>Hand over signed global contracts to the Operations Teams via a formal onboarding process, ensuring they are understood by the necessary teams.</li> <li>Support subsequent changes requiring contract amendments as needed.</li> <li>Assist bid teams in responding to requests for non-standard commercial content and making key commercial decisions during the bid phase, setting the stage for contract negotiations when the tender is won.</li> </ul>Qualifications (Education, Experience, and Certifications):<ul> <li>Bachelor's degree or above, preferably in a technical/science/engineering discipline or a legal/business background.</li> <li>At least 5 years' experience in the print, telecoms, or IT services market, including bid, contract negotiation, pricing, product marketing, or procurement.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Analytics: Excellent analytical skills, diligent, thorough, and methodical. Ability to judge materiality and prioritize demands to make sound fact-based decisions.</li> <li>Business Acumen: Ability to grasp clients' needs within their market and unique business situation and align these with Ricoh's business model and capabilities.</li> <li>Leadership: Displays the gravitas and empathy to negotiate effectively with clients and lead the Ricoh team through the contract negotiation process.</li> <li>Financial: Good grasp of key financial aspects of business, including profit and loss, cash flow, leasing and financing, interest rates, inflation, and exchange rates from both Ricoh and client perspectives.</li> <li>IT Experience: Experience in an IT managed service industry. Ability to grasp technical concepts and confidently question technical colleagues from a commercial angle.</li> <li>Company Fit: Works easily with colleagues of different styles and cultural backgrounds. Easy to talk to yet firm. Able to drive the team forward even in uncertain situations.</li> <li>Articulation: Excellent written and verbal communication skills, particularly in presenting and documenting contractual agreements. Ability to communicate effectively with those for whom English is a second language.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Typically works in an office environment with standard lighting, ventilation, temperatures, and noise levels.</li> <li>Compliant with federal, state, and local regulations. May require frequent travel.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instructions.</li> <li>Prepare, provide, and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, and reaching.</li> <li>Lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts).</li> <li>Moderate dexterity required for regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. </div>

Senior Manager I, Contracts & Negotiations

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether performing maintenance, troubleshooting, or providing reception services, you will be at the heart of our service delivery. Roles and Responsibilities:<ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> </ul>Qualifications - Must Have:<ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and the ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Qualifications - Nice to Have:<ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Senior On-Site Service Specialist

Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities:<ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> </ul>Qualifications: Must Have:<ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Nice to Have:<ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities:<ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> </ul>Qualifications Must Have:<ul> <li>High school diploma or GED, coupled with minimum one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Qualifications Nice to Have:<ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities:<ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> </ul>Qualifications Must Have:<ul> <li>High school diploma or GED, coupled with minimum one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Qualifications Nice to Have:<ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Senior Onsite DOT Delivery Driver Position Profile The Senior Onsite DOT Delivery Driver is responsible for the safe and efficient delivery, pick-up, and relocation of customer packages and mail, meeting customer requirements while ensuring compliance with federal DOT regulations. The role includes maintaining delivery safety standards and requires strong customer service skills. Job Duties and Responsibilities Package Handling and Delivery:<ul> <li>Ensure proper receiving, sorting, and PO processing of packages and mail.</li> <li>Load and secure packages/mail in the delivery vehicle (boxed van/truck).</li> <li>Pick up mail and packages from customer locations and deliver them to the correct delivery points.</li> <li>Ensure that all mail and packages are delivered in a timely and accurate manner.</li> </ul>DOT Compliance:<ul> <li>Maintain log books in accordance with DOT regulations (either electronic or manual).</li> <li>Perform pre and post-trip reviews to ensure the vehicle is safe, clean, and compliant with all DOT and state laws.</li> <li>Participate in safety programs to ensure adherence to safety standards.</li> </ul>Customer Service and Communication:<ul> <li>Provide strong customer service and address customer needs promptly.</li> <li>Pre-call customers when applicable to ensure smooth operations.</li> <li>Maintain professional appearance in accordance with site dress code.</li> <li>Ensure all paperwork is signed and processed correctly.</li> </ul>Vehicle and Equipment Operation:<ul> <li>Operate warehouse equipment, including forklifts, stair climbers, and pallet jacks, as needed.</li> <li>Handle oversized and overweight packages.</li> <li>Follow all accident/incident reporting guidelines and procedures.</li> </ul>Additional Duties:<ul> <li>Assist with loading and off-loading trucks as required.</li> <li>Assist in the training of new delivery drivers on current routes.</li> <li>Evaluate and properly handle HAZMAT, perishable, and standard packages.</li> <li>Ensure the correct handling and transportation of perishables, including refrigeration storage and delivery.</li> <li>Maintain the ability to transport items in compliance with DOT requirements.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Required:<ul> <li>Safe driving record and history.</li> <li>Eligibility to drive a commercial vehicle according to FMCSR regulations.</li> <li>Must maintain a valid driver's license in accordance with company policy.</li> <li>Pass a road test.</li> <li>Valid and current medical card is required.</li> <li>Minimum age of 20 years, with a valid driver's license in the state of residence.</li> <li>High school diploma or equivalent education.</li> <li>Valid commercial driver's license (CDL) as required by state law.</li> <li>Ability to read maps and use GPS (electronic or traditional).</li> <li>Training related to handling, identifying, and distributing special materials (e.g., HAZMAT, perishables).</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Ability to physically handle oversized and overweight packages.</li> <li>Identify at-risk behaviors and make quick corrections as needed.</li> <li>Strong customer service, presentation, and communication skills.</li> <li>Familiarity with smartphones/tablets and hand-held electronic technology.</li> <li>Adequate reading and math skills and ability to write legibly.</li> <li>May be required to be certified in the operation of warehouse equipment (e.g., forklift, stair climber).</li> </ul>Working Conditions, Mental and Physical Demands Work Environment: The job is performed in a variety of conditions, including office, warehouse, and van/truck environments with adequate lighting, ventilation, and normal temperature and noise levels. Physical Demands:<ul> <li>Frequent stooping, bending, squatting, and kneeling to service equipment.</li> <li>Lifting and carrying mail/packages weighing up to 50 lbs.</li> <li>Ability to work independently while interpreting and applying complex material, data, and instructions.</li> </ul>Safety Considerations:<ul> <li>Strict adherence to safety protocols is required to avoid injuries when lifting or moving packages.</li> <li>The driver must follow all road safety rules and regulations.</li> </ul>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this job. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this position.

Senior Onsite DOT Delivery Driver

Job Title: Senior Onsite DOT Delivery Driver Position Profile Responsible for the safe and quality delivery, pick-up, and relocation of customer packages and mail according to customer requirements. This position requires compliance with federal DOT regulations and meeting delivery safety standards. Job Duties and Responsibilities <ul> <li>Ensure proper receiving, sorting, and PO processing of items.</li> <li>Load and secure packages and mail in the boxed van/truck.</li> <li>Pick up mail and packages from customer pickup stops/areas.</li> <li>Deliver mail and packages to the correct delivery points.</li> <li>Maintain log books in accordance with DOT regulations (electronic or manual).</li> <li>Conduct pre- and post-trip vehicle reviews to ensure the van/truck is safe, clean, and compliant with DOT and state laws.</li> <li>Participate in safety programs and follow safety protocols.</li> <li>Pre-call customers when applicable.</li> <li>Provide strong customer service skills, identifying customer needs and referring calls to appropriate parties.</li> <li>Maintain professional dress appearance as per the site dress code.</li> <li>Ensure all paperwork is signed and properly processed.</li> <li>Load and off-load trucks as needed.</li> <li>Follow accident/incident reporting guidelines and procedures.</li> <li>Meet productivity and quality standards as outlined by the manager.</li> <li>Operate warehouse equipment such as forklifts, stair climbers, and pallet jacks, as required.</li> <li>Ability to evaluate and differentiate handling of HAZMAT, perishable, and standard packages.</li> <li>Properly handle perishables, refrigeration storage, and delivery.</li> <li>Ensure items are transported within DOT requirements.</li> <li>Participate in Ricoh/Client training related to special/perishable handling.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Required:<ul> <li>Safe driving record and history.</li> <li>Eligibility to drive a commercial vehicle according to FMCSR regulations.</li> <li>Must maintain a valid driver's license in accordance with company policy.</li> <li>Ability to pass a road test.</li> <li>Valid and current medical card is required.</li> <li>Must be at least 20 years of age and properly licensed in the state of residence.</li> <li>High school diploma or equivalent education.</li> <li>Valid commercial driver's license (if applicable by state).</li> <li>Ability to read maps and use electronic GPS.</li> <li>Training related to the handling, identification, and distribution of special materials.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Must be able to physically handle oversized and overweight packages.</li> <li>Ability to identify at-risk behaviors and make quick corrections.</li> <li>Strong customer presentation and communication skills.</li> <li>Familiarity with smart phones, tablets, and hand-held electronic technology.</li> <li>Adequate reading, math skills, and ability to write legibly.</li> <li>Certification in the operation and use of warehouse equipment (i.e., forklift, stair climber) may be required.</li> </ul>Working Conditions and Physical Demands <ul> <li>Working conditions could result in serious injuries if lifting, moving procedures, or road safety rules are not followed.</li> <li>Frequent stooping, bending, squatting, and kneeling to service equipment at floor level.</li> <li>Physical effort required to lift mail/packages weighing up to 50 pounds.</li> <li>Work assignments are diversified, requiring the interpretation of complex material, data, and instructions, and providing diversified information.</li> <li>Typically, work conditions include a variety of environments: office, warehouse, and van/truck with adequate lighting, ventilation, and a normal range of temperature and noise level.</li> <li>Ability to work independently.</li> </ul>Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.

Ricoh is seeking a Continuous Forms printer test and Device Verification Test engineer to join our team of talented and diverse Quality Development Engineers (QDE) to develop, qualify and support the next generation of production and commercial printing products. The experienced test engineer will work with a global development and test team:<ul> <li>Primary responsibility: Qualify and deliver Digital Front End (DFE) code and firmware solutions for production and commercial continuous forms printers.</li> <li>Secondary responsibility: Provide field support for customer solutions.</li> <li>Additionally: Execute device verification testing when needed. This includes interpreting product claims and designing and executing tests to ensure that control unit microcode and printer hardware and firmware work together as a system.</li> </ul>The test engineer will work with state-of-the-art printing equipment and utilize multiple test methodologies to analyze requirements, design testing approaches, plan and execute comprehensive evaluations, collect and analyze data and prepare detailed reports of the results. The test engineer will also participate and drive continuous product and test improvements through retrospectives and test automation. The candidate must possess solid data analysis skills, be able to operate complex printer engines, and have an understanding of customer environments to recommend improvements for increased customer satisfaction. The candidate must also have strong interpersonal skills including teaming, communication, and multitasking along with a positive creative attitude. Leadership competencies are also valuable for potential leadership assignments. The candidate should have a programming background and previous experience in Software Engineering, Hardware Engineering, Test Engineering, Computer Science, or related Engineering field. The candidate should have at least 2 years' testing experience. Duties include: <ul> <li>Analysis of Printer high level designs and/or printer specifications</li> <li>Design experiments to qualify the product</li> <li>Generate test scenarios and/or user stories</li> <li>Execute test activities and analyze / summarize test results</li> <li>Provide field support activities to assist Development resolution</li> <li>Operate high speed continuous forms printers to ensure functions satisfy customer expectations</li> <li>Identify and implement breakthrough innovation and process improvements</li> <li>Utilize test automation to increase test coverage</li> </ul>The work location for this position is full-time onsite at the Ricoh facility in Boulder, CO. Basic Qualifications<ul> <li>2+ years of Quality Assurance experience</li> <li>Programming background and previous experience in Software Engineering, Test Engineering and/or Computer Science.</li> <li>Experience with software development repositories, test tracking repositories and bug tracking utilities</li> <li>Mechanical engineering or related background</li> <li>Experience configuring and operating mechanical hardware</li> <li>Expertise in troubleshooting and root cause analysis of mechanical and/or electrical problems.</li> <li>Knowledge of server-class hardware systems and configuration</li> <li>Operating Systems knowledge (Linux, MS Windows)</li> <li>Excellent teaming skills with global cross functional development, test and customer support teams</li> <li>Ability to provide leadership and direction within the area of expertise</li> <li>Strong technical communication skills (written, verbal, technical report creation)</li> <li>Detail-oriented and able to prioritize and perform multiple tasks in fast paced environment.</li> <li>General office and project software (MS Office, project issue tracking, Adobe Photoshop)</li> </ul>Preferred Skills<ul> <li>Experience with printer controllers and printer server software</li> <li>Understanding of print data streams (IPDS, PDF, PostScript, PCL, PPML, etc.)</li> <li>Understanding of digital image data formats (TIFF, JPEG, GIF, etc.)</li> <li>Experience with printer controllers and printer server software</li> <li>I/O System Architecture knowledge</li> <li>Server System Architecture knowledge</li> <li>Understanding of image processing</li> <li>Color Science experience</li> <li>Experience utilizing multiple development processes, including Agile, Iterative and Waterfall.</li> <li>Experience with Jira issue and project tracking software</li> <li>AI knowledge and related application</li> <li>Proficiency in programming languages such as Java, C++, Shell Scripts</li> </ul>Physical Job Requirements<ul> <li>Job role requires walking, standing bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs.</li> <li>Moderate dexterity - regular application of basic skills (calculator, keyboard, touchscreen monitor, hand/eye coordination, adjustment of sensors or tools that are located within the printer framework).</li> <li>Physical effort will occasionally be required to access machinery that is close to the floor or under framework that will require bending down low and/or crouching.</li> </ul>Education / Certification<ul> <li>B.S. in Computer Science, Mechanical Engineering, Software Engineering, Electrical Engineering or other equivalent Engineering degree.</li> </ul>

Senior Quality Assurance & Hardware Engineer

Senior Site Manager, MS Site Management Position Profile: Accountable for daily operations of a medium to large team, which may include a complex site or multiple sites. Ensures contract compliance for services such as Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services through SLA results and client feedback. Responsible for talent selection, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and performance management, including employee counseling. Job Duties and Responsibilities:<ul> <li>Manage daily operations of a medium-large size site and a medium-large team of direct reports.</li> <li>Prioritize complex projects while managing multiple and competing priorities.</li> <li>Foster an inclusive and high-performing team environment to meet SLA objectives.</li> <li>Demonstrate expert knowledge of Ricoh's products and offerings, providing strategic and tactical insights.</li> <li>Improve quality of operations through effective implementation and management of RICOH Service Excellence tools.</li> <li>Oversee staffing and performance management of site personnel and Field Service Representative staff.</li> <li>Maintain a customer-focused environment with regular end-user feedback and customer satisfaction surveys.</li> <li>Ensure quality operations by achieving goals in Audit and Deadline standards and compliance.</li> <li>Promote effective use of internal recruiting and selection processes to attract and hire talent.</li> <li>Motivate employees and recognize their accomplishments using Ricoh Recognition programs.</li> <li>Identify and recommend high performers for succession planning, focusing on employee retention and performance management.</li> <li>Develop assigned staff through Individual Development Plan Management, succession planning, and mentorship.</li> <li>Focus on business retention, customer service, high-performing teams, and profitable growth.</li> <li>Support, lead, and manage the team through all phases of Change Management.</li> <li>Understand complex processes, seek ways to improve operational effectiveness, and conduct root cause analysis for optimal customer satisfaction.</li> <li>Identify gaps in service delivery and adjust process documentation within the client or Ricoh framework.</li> <li>Facilitate resolution of issues concerning pricing, orders, and invoicing by interacting with the sales department.</li> <li>Maintain formal contact with the customer daily in MS and as needed in BIS.</li> <li>Clearly communicate job expectations and consequences to direct reports, training, cross-training, coaching, counseling, and evaluating their work.</li> <li>Act as a consultant to customers to improve business processes through workflow enhancements and appropriate services.</li> <li>Collaborate with other leaders, team members, and customers to implement solutions or initiatives.</li> <li>Suggest, develop, and implement process improvements that increase quality or productivity.</li> <li>Complete Monthly Operations Review, site reports, and other necessary paperwork.</li> <li>Support QSMs.</li> <li>Create and conduct site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-add reporting.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications):<ul> <li>High school diploma or GED required.</li> <li>5+ years of work experience in a related field (B2B and/or technical).</li> <li>2+ years of managerial work experience strongly preferred.</li> <li>5+ years of customer-facing work experience required.</li> <li>Demonstrated high-level knowledge and understanding of technology.</li> <li>Proficient user of Office 360.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Strategic facilitator of complex issues.</li> <li>Ability to present to large groups.</li> <li>Complex problem-solving skills.</li> <li>Managerial courage.</li> <li>Expert customer service skills.</li> <li>Expert technical aptitude.</li> <li>Expert written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.</li> <li>Work assignments are diversified, requiring the interpretation, comprehension, and application of complex material, data, and instructions.</li> <li>Some physical effort is required, including long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity is required for regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Senior Site Manager

<div> Senior Site Manager, MS Site Management Position Profile Accountable for the daily operations of a medium to large team, which may include a complex site or multiple sites. Ensures contract compliance for contracted services, including but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services, through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training and development, succession planning, and conducting performance management, including employee counseling. Job Duties and Responsibilities<ul> <li>Manages daily operations of a medium-large size site while supervising a medium-large team of direct reports.</li> <li>Prioritizes complex projects while effectively handling multiple and competing priorities.</li> <li>Fosters an inclusive and high-performing team environment that meets SLA objectives.</li> <li>Demonstrates expert knowledge of Ricoh's products and offerings, consistently consulting and providing insights into strategic and tactical issues by seeking input from counterparts in other business units.</li> <li>Improves the quality of operations by effectively implementing and managing Ricoh Service Excellence tools.</li> <li>Oversees staffing and performance management for assigned site personnel and Field Service Representative staff.</li> <li>Creates and maintains a customer-focused environment through regular end-user feedback and satisfaction surveys, actively addressing feedback with Commitment Action Documents.</li> <li>Ensures operational quality by achieving goals in audit and deadline standards using tools and best practices.</li> <li>Promotes the effective use of internal recruiting and selection processes to attract and hire talent.</li> <li>Motivates employees and promptly recognizes their accomplishments through Ricoh Recognition programs.</li> <li>Identifies and recommends high performers for succession planning, ensuring employee retention, performance management, and staff counseling.</li> <li>Develops assigned staff through Individual Development Plan management, succession planning, and mentorship.</li> <li>Focuses on business retention, customer service, team performance, and profitable growth.</li> <li>Leads and manages teams through all phases of change management.</li> <li>Understands complex processes and consistently seeks ways to improve operational effectiveness by conducting root cause analyses and resolving issues to ensure customer satisfaction.</li> <li>Identifies gaps or scope creep in service delivery, adjusting processes and documentation to align with client or Ricoh frameworks, with support from AOM/ESM or NOM.</li> <li>Facilitates resolution of issues related to pricing, orders, and invoicing by interacting with the sales department.</li> <li>Maintains formal contact with the customer on a daily basis in Managed Services (MS) and as needed in Business Information Services (BIS).</li> <li>Communicates job expectations and consequences clearly to direct reports, offering training, cross-training, coaching, counseling, and direction to increase work output and quality.</li> <li>Acts as a consultant to customers by improving business processes through workflow enhancements and appropriate services.</li> <li>Collaborates with leaders, team members, and internal or external customers to implement solutions or initiatives.</li> <li>Suggests, develops, and implements process improvements to enhance quality or productivity.</li> <li>Completes Monthly Operations Reviews, site reports, and other necessary paperwork.</li> <li>Creates and conducts site reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-added reporting.</li> <li>Supports Quality Service Metrics (QSMs).</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Requires:<ul> <li>High school diploma or GED (required).</li> <li>Five or more years of work experience in a related field (B2B and/or technical).</li> <li>Two years of managerial work experience (strongly preferred).</li> <li>Five years of customer-facing work experience (required).</li> <li>High-level knowledge and understanding of technology.</li> <li>Proficiency with Office 360.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strategic facilitator for complex issues.</li> <li>Strong presentation skills for large-sized groups.</li> <li>Exceptional problem-solving capabilities.</li> <li>Demonstrates managerial courage and expert customer service skills.</li> <li>Advanced technical aptitude.</li> <li>Excellent written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Diversified work assignments requiring interpretation, comprehension, and application of complex material, data, and instructions.</li> <li>Some physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity required for regular application of basic skills (e.g., calculator, keyboard, hand tools, and eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Site Coordinator POSITION PROFILE Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services, including but not limited to: Copy services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. Job Duties and Responsibilities<ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility.</li> <li>Operates office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.</li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Responsible for effective implementation and management of Ricoh Service Excellence Programs.</li> <li>Understands how to operate required equipment/software efficiently to achieve service level agreements.</li> <li>Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.</li> <li>Maintains daily routine functions, including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as required.</li> <li>May include interaction with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office-supply inventory re-ordering.</li> <li>May be responsible for conference room coordination and A/V equipment resource management.</li> <li>Maintains positive internal working relationships with all department employees by communicating professionally.</li> <li>Collects and provides data to assigned leadership and customers. May include completing monthly reports with support from assigned leadership.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically requires:<ul> <li>High school diploma or GED.</li> <li>1+ years of experience in a related field (B2B and/or technical).</li> <li>Previous 1+ year of customer-facing work experience required.</li> <li>Demonstrated knowledge and understanding of technology.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES<ul> <li>Tactical thought processing.</li> <li>Ability to present to a small group.</li> <li>Moderate problem-solving skills.</li> <li>Basic customer service skills.</li> <li>Basic technical aptitude.</li> <li>Basic written and verbal communication skills.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified and may require interpreting, comprehending, and applying complex material, data, and instructions. The role also includes preparing, providing, and conveying diversified information.</li> <li>Some physical effort is required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs (e.g., papers, books, files, and small parts).</li> <li>Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.

Site Coordinator

Position Title: Site Coordinator Position Overview: The Site Coordinator is responsible for managing the daily operations of a single-person site, ensuring the delivery of contracted office services. These services include, but are not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services. Key Responsibilities: Oversee daily operations of the mailroom, copy center, or scanning facility, including operating office equipment (e.g., PCs, copiers, multifunction devices, imaging, and mail equipment). May provide additional support for: Courier services Reception services Switchboard operations Shipping and receiving Mail delivery and processing Serve as the primary point of contact for the customer, ensuring professional and effective communication daily. Implement and manage RICOH Service Excellence Programs to uphold service quality standards. Efficiently operate required equipment and software to meet service level agreements. Manage the cost of goods effectively by optimizing the use of company materials and supplies. Perform routine tasks such as creating and completing work orders, contractor monitoring, inspections, and reporting facility-related issues. Provide additional support as needed, including interaction with contracted vendors, facility management, and building occupants. Monitor office supply inventory and reorder supplies as necessary. Manage conference room coordination and audiovisual (A/V) equipment resources. Maintain positive relationships within the department to foster a collaborative work environment. Collect and present data to leadership and customers, including preparing monthly reports with assistance from assigned leadership. Ensure financial responsibilities are met. Perform other duties as assigned. Qualifications: Education: High school diploma or GED required. Experience: 1+ years of experience in a related field. At least 1 year of customer-facing experience is required. Skills: Demonstrated knowledge and understanding of technology. Key Skills and Abilities: Tactical thought processing. Confident presenting to small groups. Moderate problem-solving capabilities. Basic customer service and technical skills. Strong written and verbal communication abilities. Working Conditions and Physical Demands: Typically based in an office environment with standard lighting, ventilation, and noise levels. Diverse work assignments requiring the interpretation and application of complex data and instructions. Some physical activity required, including walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs. (e.g., papers, books, files, small parts). Moderate dexterity needed for tasks such as using calculators, keyboards, or basic hand tools. Note: The above statements are intended to outline the general nature and scope of responsibilities associated with this role. They are not exhaustive and may be subject to change.

<div> Site Coordinator Position Profile Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. Job Duties and Responsibilities<ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.</li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence Programs.</li> <li>Understands how to operate the required equipment/software efficiently to achieve service level agreements.</li> <li>Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.</li> <li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office-supply inventory re-ordering.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Collects and provides data to assigned leadership and customer.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Requires:<ul> <li>High school or GED is required.</li> <li>1+ years of experience in a related field (B2B and/or technical).</li> <li>Previous 1+ year customer-facing work experience required.</li> <li>Demonstrated knowledge and understanding of technology.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Tactical thought processing.</li> <li>Ability to present to a small group.</li> <li>Moderate problem-solving skills.</li> <li>Basic customer service skills.</li> <li>Basic technical aptitude.</li> <li>Basic written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.</li> <li>Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. </div>

Site Coordinator This position offers a $1000 Sign-On Bonus for new Ricoh members! A valid TWIC card is required, or must be obtained as a condition of employmen t. POSITION PROFILE Accountable for daily operations of a solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. Job Duties and Responsibilities<ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.</li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence Programs.</li> <li>Understands how to operate the required equipment/software efficiently to achieve service level agreements.</li> <li>Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.</li> <li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office-supply inventory re-ordering.</li> <li>May be responsible for Conference room coordination and A/V equipment resource management.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>High school or GED is required.</li> <li>1+ years of experience in a related field (B2B and/or technical).</li> <li>Previous 1+ year Customer facing work experience required.</li> <li>Demonstrated knowledge and understanding of technology.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Tactical thought processing.</li> <li>Ability to present to a small group.</li> <li>Moderate Problem-Solving Skills.</li> <li>Basic Customer Service skills.</li> <li>Basic Technical aptitude.</li> <li>Basic Written and Verbal Communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction - prepare, provide, and convey diversified information.</li> <li>Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

<div> Job Title: Specialist, Graphic Designer POSITION PROFILE The Graphic Designer develops and designs complex, multimedia visual communications, often under tight deadlines. These may include materials for conferences/events, internal marketing materials, brochures, publications, and web page designs. The individual is responsible for visual concepts that meet customer needs and prepares designs for print, web, or multimedia products, specifying production techniques and materials. Key responsibilities include selecting fonts, creating title hierarchies, following style manuals or corporate standards, creating layouts, and editing illustrations and photographs. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Demonstrates excellent customer service skills and represents RICOH professionally.</li> <li>Strong organizational, customer service, and follow-up skills.</li> <li>Develops new artistic concepts into visual mediums.</li> <li>Designs using expertise in InDesign, Photoshop, Illustrator, and Dreamweaver (Mac and PC platforms).</li> <li>Provides graphic consultation to clients and internal stakeholders.</li> <li>Responsible for production art, including page layouts for print, packaging, advertising, point-of-purchase materials, and digital graphics.</li> <li>Meets customer quality and design requirements.</li> <li>Designs and formats multipage documents using style sheets and style mapping.</li> <li>Stays knowledgeable about industry trends, new ideas, and technologies.</li> <li>Innovates to meet design briefs while adhering to cost, time, and client needs.</li> <li>Adheres to legal requirements related to duplication, printing, software, and fonts.</li> <li>Follows production schedules and deadlines.</li> <li>Consults with clients and staff to identify graphic needs, budget constraints, and reasonable deadlines.</li> <li>Serves as a liaison between clients and printers/publishers.</li> <li>Reviews proofs and works with printers on the production of printed material.</li> <li>Familiar with asset management technologies and able to manage libraries.</li> <li>May coordinate and lead the work of other designers.</li> <li>Creates and conceptualizes property identities using logos, layout, and color palettes.</li> <li>Performs other tasks as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically Required:<ul> <li>4-year college degree in Design preferred, or related coursework/certificates, or equivalent years of related work experience.</li> <li>Intermediate to advanced Adobe Creative Suite skills.</li> <li>Proven design and layout abilities.</li> <li>Requires a minimum of three years of related job experience.</li> <li>Print production experience preferred.</li> <li>Project management experience preferred.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES <ul> <li>Graphic design and layout skills.</li> <li>Ability to use desktop publishing tools, specifically Adobe Creative Suite and Microsoft Suite.</li> <li>Must be able to work effectively in a team environment, maintaining positive relationships with co-workers, management, sales, and production departments.</li> <li>Must be flexible and able to adapt to changing situations.</li> <li>Ability to perform repetitive work while maintaining quality and output standards.</li> <li>Strong attention to detail.</li> <li>Creativity and flexibility in design.</li> <li>Must be deadline-oriented.</li> </ul>WORKING CONDITIONS, MENTAL, AND PHYSICAL DEMANDS <ul> <li>Typically works in an office environment with adequate lighting, ventilation, and a normal temperature/noise range.</li> <li>Requires internal contact within the department and with other corporate personnel, as well as external contact with customers, agencies, vendors, and the general public.</li> <li>Work assignments are diversified; prior examples may be used to resolve work problems, and new alternatives may be developed when needed.</li> <li>Physical effort is required, such as walking, standing, bending, reaching, lifting, or carrying objects (up to 50 lbs) like papers, books, files, and small parts.</li> <li>Requires moderate dexterity for the regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work performed by individuals assigned to this job. It is not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. <div> </div></div>

Site Coordinator & Graphic Design

<div> Site Leader POSITION PROFILE Accountable for the daily operations of small-site and acts as a go to person for a small team by reporting and escalating facility related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. Job Duties and Responsibilities &bull; Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment &bull; May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail &bull; Acts as a go to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership &bull; Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. &bull; Responsible for training and development of assigned staff &bull; Handles formal contact with the customer on a daily basis &bull; Responsible for effective implementation and management of RICOH Service Excellence programs. &bull; Analyzes problems with minimum guidance, while managing the resolution. &bull; Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts. &bull; Assists assigned leadership with recruiting, staffing and performance management of site &bull; personnel. &bull; Maintains positive internal working relationships with all department employees by communicating in a professional manner. &bull; Provides training on workflow and machine operations when necessary. &bull; Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. &bull; Meets quality and deadline standards by the effective use of job scheduling practices. &bull; Maintains efficient workflow by holding team members accountable for quality and efficiency of their work. &bull; Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department. &bull; Completes site reports and other paperwork on time and accurately. &bull; May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required. &bull; May include interaction with contracted vendors, facility management and occupants. &bull; May be responsible for office supply inventory re-ordering. &bull; May be responsible for Conference room coordination and A/V equipment resource management. &bull; Completes month-end management report in the absence of Site Manager. &bull; Assist the assigned AOM/ESM or NOM with training and development of site personnel. &bull; Place requisitions for site products and supplies by utilizing Oracle's iProcurement application. &bull; Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: &bull; High school or GED is required. &bull; 2+ years of experience in a related field (B2B and/or technical). &bull; Previous training experience strongly preferred. &bull; Previous 2+ years Customer facing work experience required. &bull; Demonstrated proficient knowledge and understanding of technology. KNOWLEDGE, Skills And Abilities &bull; Tactical facilitator of processes &bull; Ability to present to a small group &bull; Moderate Problem-Solving Skills &bull; Intermediate Customer Service skills &bull; Intermediate Technical aptitude &bull; Intermediate Written and Verbal Communication skills Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction &bull; prepare, provide, and convey diversified information &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Site Leader

Job Title: Site Leader, Legal Three Sentence Summary: Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. Roles and Responsibilities:<ul> <li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.</li> <li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.</li> <li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.</li> <li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.</li> <li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.</li> <li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.</li> <li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.</li> </ul>Qualifications (Must Have):<ul> <li>High school diploma or GED.</li> <li>Minimum of 2 years' experience in the legal industry.</li> <li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.</li> <li>Excellent organizational skills and the ability to lead and train employees effectively.</li> </ul>Qualifications (Nice to Have):<ul> <li>Experience in delivering classroom or informal training sessions.</li> <li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).</li> <li>Familiarity with different types of law and legal departments.</li> <li>Proficiency in operating advanced machinery for complex jobs.</li> </ul>If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth.

Site Manager Position Profile Accountable for daily operations of a small to medium site and manages a small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. Responsible for assessing talent, staff career development, and conducting performance management activities & employee counseling with support from assigned leadership. Job Duties and Responsibilities<ul> <li>Responsible for managing daily operations of a small-medium size site while managing a small team of direct reports.</li> <li>Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.</li> <li>Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.</li> <li>Manages total production labor percentages by achieving the percentage of production worker labor and quality control labor established by the company.</li> <li>Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.</li> <li>Ensures achievement of Service Level Agreements, working with the customer to improve business processes, with support from AOM/ESM or NOM.</li> <li>Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention and customer service.</li> <li>Ensures the quality of operations for the shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.</li> <li>Ensures that the location is properly staffed by matching employee skills and equipment with production demands.</li> <li>Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.</li> <li>Clearly communicates job expectations/consequences of direct reports by training, cross-training, coaching, counseling, directing, and evaluating the work of subordinates to increase their work output and work quality.</li> <li>Identifies training and performance planning targets through the development of assigned staff through Individual Development Plan Management.</li> <li>Responsible for evaluating team member performance and providing career development and training opportunities.</li> <li>Maintains formal contact with the customer on a daily basis.</li> <li>Must possess an in-depth understanding of the client's requirements, with support from AOM/ESM or NOM.</li> <li>Identifies gaps/scope creep in service delivery and adjusts process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met.</li> <li>Facilitates resolution of issues concerning pricing, orders-in, and invoicing by interacting and communicating with the sales department.</li> <li>Responsible for creating/supporting site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-add reporting, with support from AOM/ESM or NOM.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Requires:<ul> <li>High school diploma or GED is required.</li> <li>3-5 years of work experience in a related field (B2B and/or technical).</li> <li>Previous 2 years of managerial work experience strongly preferred.</li> <li>Previous 3-5 years of customer-facing work experience required.</li> <li>Demonstrated high-level knowledge and understanding of technology.</li> <li>Proficient user of Office 360.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strategic thought processor of issues.</li> <li>Ability to present to a medium-sized group.</li> <li>Complex problem-solving skills.</li> <li>Professional customer service skills.</li> <li>Professional technical aptitude.</li> <li>Professional written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Site Manager

Site Manager Position Profile The Site Manager is accountable for the daily operations of a small to medium-sized site and oversees a small team. They manage contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. The role involves assessing talent, managing staff career development, and conducting performance management activities and employee counseling with support from assigned leadership. Job Duties and Responsibilities: Daily Operations: Manage the daily operations of a small to medium-sized site while supervising a small team of direct reports. Prioritization & Communication: Balance multiple competing priorities, communicate team vision and priorities clearly, and foster a positive work culture to maximize retention. Ricoh Product Knowledge: Utilize working knowledge of Ricoh products and services to address opportunities and situations effectively or suggest alternatives. Labor Management: Ensure the achievement of production labor percentages by meeting established company standards for production worker labor and quality control labor. Service Excellence: Improve operational quality by consistently applying effective implementation and management of Ricoh Service Excellence tools. Service Level Agreements (SLAs): Ensure that SLAs are met by working with customers to improve business processes, with support from AOM/ESM or NOM. Customer-Focused Environment: Maintain a customer-focused environment by gathering regular end-user feedback and conducting customer satisfaction surveys. Focus on business retention and customer service. Quality Control: Ensure operational quality by meeting Audit and Deadline standards and compliance, utilizing established tools and best practices. Staffing & Employee Management: Ensure the location is properly staffed by matching employee skills and equipment with production demands. Motivate employees and recognize their accomplishments promptly using Ricoh's recognition programs. Training & Development: Clearly communicate job expectations and consequences to direct reports through training, cross-training, coaching, counseling, and performance evaluations to increase work output and quality. Identify training and performance planning targets via Individual Development Plans. Performance & Career Development: Evaluate team members' performance and provide career development and training opportunities. Customer Interaction: Maintain formal contact with customers daily, ensuring an in-depth understanding of client requirements with support from AOM/ESM or NOM. Service Delivery Management: Identify gaps or scope creep in service delivery, adjusting process documentation to meet client or Ricoh frameworks while ensuring financial responsibilities are met. Issue Resolution: Resolve issues related to pricing, orders, and invoicing through collaboration with the sales department. Reporting & Business Reviews: Create and support required site reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-added reporting, with support from AOM/ESM or NOM. Other Duties: Perform other duties as assigned. Qualifications (Education, Experience, and Certifications) <ul> <li>High school diploma or GED required.</li> <li>3-5 years of work experience in a related field (B2B and/or technical).</li> <li>A minimum of 2 years of managerial experience strongly preferred.</li> <li>At least 3-5 years of customer-facing work experience required.</li> <li>Demonstrated high level of knowledge and understanding of technology.</li> <li>Proficiency in Off 360 (Microsoft Office Suite or related tools).</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strategic thinker with problem-solving skills.</li> <li>Ability to present to medium-sized groups.</li> <li>Strong problem-solving and analytical skills.</li> <li>Professional customer service skills.</li> <li>Technical aptitude and professionalism.</li> <li>Excellent written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Typically, an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified and require the interpretation, comprehension, and application of complex material and data.</li> <li>Some physical effort may be required, including long periods of standing, walking, bending, reaching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity is required, involving the regular use of basic skills (calculator, keyboard, hand tools, and hand-eye coordination).</li> </ul>Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not meant to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.

<div> Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Job Description Software Development Intern.RGC Internship Program Overview Our interns will apply their education to meaningful projects in a team environment alongside a technical mentor. You will be exposed to many levels of management within our company, concluding with an end of summer presentation to the executive team. Throughout the summer you will have the opportunity to acquire technical and professional skills, to participate in team building activities, and to enjoy social events in the Rocky Mountain region. POSITION PROFILE The Intern will gain hands-on experience by participating in one or more projects within Ricoh Graphic Communications, focusing on advanced technology analysis of Print Quality Data. They will assist in the completion of projects while learning in a professional environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>AI Integration: Design and implement systems to interface with large language models for coding applications.</li> <li>Prompt Engineering: Develop, refine, and optimize prompts for effective model interactions.</li> <li>Model Fine-Tuning: Tailor models to excel in coding-specific tasks, ensuring high performance and reliability.</li> <li>Prototyping: Rapidly create and test AI-powered capabilities using Python and modern AI frameworks.</li> <li>Evaluation: Establish rigorous, repeatable frameworks to validate and ensure the robustness of AI features.</li> <li>Cross-Functional Collaboration: Work with core engineering to translate prototypes into polished production features.</li> <li>Strategic Leadership: Drive the vision for AI integration, staying on top of AI research and identifying innovative opportunities.</li> <li>Team Engagement: Actively participate in pair programming, code reviews, and team brainstorming sessions.</li> <li>May perform a variety of tasks at the direction of the management team.</li> <li>Perform other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Currently enrolled in an accredited college or university.</li> <li>Pursuing a degree in Math, Computer Science, Computer Engineering or a related major.</li> <li>Cumulative GPA of 3.0 or higher.</li> <li>Successfully complete all required screenings prior to hire.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES REQUIRED SKILLS: <ul> <li>Python programming</li> <li>Web development frameworks (e.g. React, Angular, or Flask/Django)</li> <li>SQL databases (e.g. PostgreSQL).</li> <li>Experience/Interest in Large Language Models / Deep Learning.</li> <li>Strong analytical and problem-solving skills.</li> <li>Detail oriented and organized.</li> <li>Superior interpersonal and written communication skills.</li> <li>Highly motivated with the ability to multi-task.</li> <li>Excellent communication skills with a collaborative mindset.</li> <li>Possesses proficiency in Microsoft Word, Excel, PowerPoint.</li> </ul> PREFERRED SKILLS: <ul> <li>Strong expertise in machine learning and natural language processing.</li> <li>Proven experience working with large language models, including prompt engineering and fine-tuning.</li> <li>Proficiency in Python and AI/ML frameworks.</li> <li>Experience with modern system programming languages.</li> <li>Demonstrated success in developing and deploying production-grade AI systems.</li> <li>Knowledge of AI agents and agentic control flow frameworks.</li> <li>Ability to lead strategic AI initiatives and self-direct projects.</li> <li>Passion for improving the coding experience through innovative developer tools.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction.</li> <li>Prepare, provide and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity.</li> <li>Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Software Development Intern

<div> Software Development Intern We are seeking a software development intern to join our team during the summer of 2025. This position offers a valuable opportunity for a student to gain hands-on experience in a dynamic and real-world software development setting. The ideal candidate will possess strong attention to detail, excellent analytical and problem-solving abilities, and the capability to collaborate effectively within a team. Additionally, they should be able to work independently on tasks with minimal daily supervision. This role will provide exposure to programming in complex, large-scale, multi-threaded mainframe production environments. Job Duties and Responsibilities:<ul> <li>Our intern will apply their skills to a meaningful project in a team environment working alongside a technical mentor.</li> <li>Research, provide analysis, and offer solutions relating to the functional project</li> <li>Contribute to project planning</li> <li>Read, understand and improve existing C++ code</li> <li>Identify performance bottlenecks and recommend areas for optimization</li> <li>If applicable, determine and examine alternative solutions to functional project</li> <li>Document project overview and solution summary</li> </ul>Qualifications (Education, Experience and Certifications):<ul> <li>Students must be currently enrolled in an accredited college or university</li> <li>Students should be pursuing a degree in Computer Science, Computer Engineering or a related major</li> <li>Students must have a cumulative GPA of 3.0 or higher</li> <li>Students are to successfully complete all required screenings prior to hire</li> <li>Students must be a United States Citizen or Permanent Resident of the United States</li> </ul>Required Skills:<ul> <li>Strong C++ and Object-Oriented Programming</li> <li>Solid Linux/UNIX background</li> <li>Work well in a team environment</li> <li>Working knowledge of software engineering best practices.</li> <li>Strong analytical, problem solving and debugging skills.</li> <li>Good self-management, organization, communication, and interpersonal skills</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction. Prepare, provide and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). </li> <li>Moderate dexterity and regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

<div> Strategic Business Consultant POSITION PROFILE Responsible for establishing and expanding strategic relationships and trust with dealer ownership and executive management to influence the adoption of Ricoh's value-added approach in the market. Promote a solutions-oriented approach to differentiate and grow Ricoh's business share and ROS with the largest and/or mega dealers in the assigned territory. Conduct significant travel for onsite interactions, including dealer negotiations, joint business planning, sales meetings, and customer account calls. Each SBC will manage approximately five dealers with 15-30 locations and 100-175 sales reps, producing $22M-$30M in revenue and $4M-$6M in ROS per year for Ricoh. Lead the joint planning process and thought leadership in developing detailed strategic business plans with senior dealer executives to drive Ricoh initiatives in partnership with dealer business goals and capabilities. Lead collaborative business discussions with dealer major account management in specific targeted accounts to maximize Ricoh services/solutions that address customer needs. Demonstrate, differentiate, and promote Ricoh hardware and software solutions to condition and influence dealer salesforce and dealer go-to-market strategies. Monitor dealer business viability, succession plans, and acquisition risks to determine contingency planning. Plan and manage Dealer Division market team activity and facilitate resources from adjacent Ricoh groups to deliver effective solutions support to achieve territory gross profit growth targets that grow dealer profitable revenue. Manage Ricoh's interests in the market, including channel conflict, dealer service of Ricoh accounts, and contractual compliance. Job Duties and Responsibilities:<ul> <li>Achieve or exceed assigned gross profit targets and market share objectives by effectively influencing and selling Ricoh portfolio offerings.</li> <li>Lead the initial design, joint development, and execution of dealer business plans with senior dealership leadership, ensuring consistent improvement year to year.</li> <li>Lead customer-facing interactions with dealers, including account presentations, planning, proposals, reviews, and best practices.</li> <li>Demonstrate and promote Ricoh hardware and software solutions to meet dealer business needs and position Ricoh as a trusted partner.</li> <li>Manage dealer compliance with Ricoh aftermarket sales requirements for supplies and parts.</li> <li>Provide subject matter expertise and timely responses to assigned dealers, coordinating Ricoh resources to meet dealer requirements.</li> <li>Track all appropriate activity and pipeline via Ricoh CRM, providing market intelligence, sales reporting, win/loss data, and planning inputs to Ricoh management.</li> <li>Contribute to ConvergX, trade shows, exhibits, open houses, product demos, and customer training sessions.</li> <li>Manage growth programs, promotions, sell-through strategies, and coordinate region team support.</li> <li>Manage and collaborate in launches, training meetings, dealer kick-offs, and end-user sales meetings.</li> <li>Manage market rationalization and distribution via various assigned product brands and lines, resolving channel conflicts by developing strong business relationships with other Ricoh channels.</li> </ul>Qualifications (Education, Experience, and Certifications):<ul> <li>Bachelor's degree in business or marketing; Master's degree preferred or equivalent experience in a related field.</li> <li>10+ years of selling and/or sales operations experience, with a minimum of 8+ years in a customer channel/alliance environment.</li> <li>Proven experience in business improvement planning and strategy consulting.</li> <li>MCSE, DCIA+, Security+, PDI+ certifications are a plus.</li> <li>Proven ability to sell software, solutions, and services with a focus on a value-added approach.</li> <li>Successful track record in sales, channel management, and/or business development.</li> <li>Proven ability to manage activity and time to reach specific targets, quotas, and project deadlines.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Strong selling and presentation skills, with proven knowledge of software solutions.</li> <li>Exceptional analytical, strategic, and organizational skills.</li> <li>Ability to work in a professional, team-oriented environment.</li> <li>Highly developed communication skills, both oral and written, with the ability to present to high-level executives and diverse audiences.</li> <li>Strong self-direction and initiative, results-oriented.</li> <li>Proficient in managing visual communications, CRM, Excel, and PowerPoint.</li> <li>Ability to provide appropriate consultation to dealer principals regarding company management.</li> <li>Superior time management skills with the ability to maximize customer-facing interaction time.</li> <li>Strong listening and problem-solving skills.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Must be able to work independently from a home office or in a team environment when in an office location.</li> <li>Work with cyclical stress due to frequent goals and deadlines.</li> <li>Ability to prioritize responsibilities, requiring analytical and strategic thinking.</li> <li>Regular dealer/customer site visits, either in person or through Ricoh technology, throughout the region territory.</li> <li>Frequent travel required, up to 70% when permitted, with dealer visits once per month.</li> <li>Requires moderate dexterity and regular application of basic skills.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. </div>

Strategic Business Consultant

Job Title: Support Representative I, Shop Technician <div> Position Profile: This intermediate-level position involves working in a production shop with minimal supervision, setting up copiers and other equipment for delivery to customers. Job Duties and Responsibilities:<ul> <li>Prepare and set up all assigned equipment, conducting operational checks and making necessary adjustments following the Supply Chain Install/Return Checklist.</li> <li>Program equipment to meet specific customer requirements as outlined in the Customer Configuration Document (CCD).</li> <li>Analyze and troubleshoot equipment failures, performing repairs as needed.</li> <li>Track hours and manage productivity by closing jobs in the Warehouse Management System (WMS).</li> <li>Achieve productivity and quality standards.</li> <li>Maintain responsibility for tools and other company assets assigned.</li> <li>Keep workspace clean and organized.</li> <li>Complete all required administrative tasks accurately and promptly.</li> <li>Assist in training new shop technicians on the job.</li> <li>Complete assigned training courses.</li> <li>Adhere to all facility security and safety rules.</li> <li>Follow all company policies and procedures.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications):<ul> <li>High School Diploma or GED preferred.</li> <li>Mechanical/electronics trade school is a plus.</li> <li>Minimum of 2 years of related work experience.</li> <li>Intermediate technical knowledge in mechanical, electronics, and basic computer skills.</li> <li>Knowledge, Skills, and Abilities:</li> <li>Strong problem-solving skills with the ability to troubleshoot equipment.</li> <li>Good organizational skills.</li> <li>Professional demeanor and good work habits.</li> <li>Effective communication skills.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Typical warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.</li> <li>Diverse work assignments requiring the interpretation, comprehension, and application of complex material, data, and instructions.</li> <li>Exposure to chemical solvents and cleaners.</li> <li>Physical effort required for lifting tool cases and equipment weighing up to 75 pounds, as well as moving objects on wheels weighing up to 700 pounds.</li> <li>Frequent stooping, bending, squatting, and kneeling to service equipment at floor level.</li> <li>Potential for overtime or work outside normal hours when necessary.</li> <li>The statements above describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.</li> </ul></div>

Support Representative I, Shop Technician

Job Title: Support Representative II, Shop Technician <div> Position Profile: As a Support Representative II, Shop Technician, you will prepare a wide range of new equipment for delivery and rebuild used equipment. Your key responsibilities will include providing technical support, quality assurance, training, and general direction to other technicians. Additional duties may involve running meetings, following up on special order requirements, and leading technicians when other management is unavailable. You'll set the example for work ethic, interpersonal skills, and a positive attitude while championing continuous quality improvement in shop output. Job Duties and Responsibilities:<ul> <li>Prepare and set up all assigned equipment, performing operational checks and making necessary adjustments using the Supply Chain Install/Return Checklist.</li> <li>Perform setups on advanced equipment, such as production gear.</li> <li>Program equipment to match specific customer requirements, following Customer Configuration Document (CCD) specifications, and potentially test new CCDs.</li> <li>Provide technical support and on-the-job training to other technicians and delivery/install drivers.</li> <li>Champion continuous quality and productivity improvement initiatives.</li> <li>Analyze and troubleshoot equipment failures, making necessary repairs.</li> <li>Maintain a clean and organized workspace.</li> <li>Complete all required administrative tasks accurately and promptly.</li> <li>Close jobs in the Warehouse Management System (WMS) and track hours to manage productivity.</li> <li>Maintain control of company assets provided for completing required work.</li> <li>Follow all company training programs, policies, procedures, and guidelines.</li> <li>Manage the ordering of parts for repairs as assigned by management.</li> <li>Complete assigned training courses.</li> <li>Adhere to all facility security and safety rules.</li> <li>Serve as a backup to the shop supervisor/manager as needed.</li> <li>Perform other duties as assigned.</li> </ul>(Education, Experience, and Certifications):<ul> <li>High School Diploma or GED preferred.</li> <li>Mechanical/electronics trade school is a plus.</li> <li>Minimum of 5 years of related work experience.</li> <li>Demonstrated mastery of all shop technician competencies.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Excellent diagnostic and problem-solving skills with the ability to troubleshoot equipment.</li> <li>Strong organizational skills.</li> <li>Professional demeanor and good work habits.</li> <li>Effective communication skills.</li> <li>Ability to lead and direct people effectively.</li> </ul>Working Conditions, Mental, and Physical Demands:<ul> <li>Typically, a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.</li> <li>Diverse work assignments requiring interpretation, comprehension, and application of complex material, data, and instructions.</li> <li>Exposure to chemical solvents and cleaners.</li> <li>Physical effort required for lifting tool cases and assorted equipment weighing up to 75 pounds, as well as moving objects on wheels weighing up to 700 pounds.</li> <li>Frequent stooping, bending, squatting, and kneeling to service equipment at floor level.</li> <li>Potential for overtime or work outside normal hours when necessary.</li> <li>The statements above describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.</li> </ul></div>

Support Representative II, Shop Technician

<div> Administrator, Applications POSITION PROFILE The Associate Applications Analyst is responsible for the daily support of site-specific network and workstation operating systems, workstation connectivity, and end-user applications. This position responds to end user or management support requests and needs, with the primary focus being customer service and the ability to help, regardless of whether the problem is technical, user error, or training. The Associate Applications Analyst is also responsible for thoroughly documenting all relevant information to the support request ticket in the Help Desk Database. Responsibilities include escalating any network, personnel, and end user issues that may impact customer satisfaction or the achievement of contractual Service Level Agreements to the attention of the Help Desk Manager. The Associate Applications Analyst is responsible for following all Help Desk Standard Operating Procedures that pertain to the particular client site they are supporting. Job Duties and Responsibilities <ul> <li>Daily support of site-specific network and workstation operating systems, workstation connectivity, and end-user applications.</li> <li>Responds to end user calls as a first line of technical support, gathering information to resolve the issues, and /or assisting others in the resolution of the problem in a timely, accurately, and professional manner.</li> <li>The Associate Applications Analyst logs each call and strives to resolve the issues while the end user remains on the phone. If the call cannot be resolved within 15 minutes, the Associate Applications Analyst is responsible for escalating the call to the attention of an Engineer (Level 2).</li> <li>The Associate Applications Analyst should always Listen, Understand, Communicate, and then deliver support to the end user.</li> <li>Continuously informs the end user on the progress of the resolution, keeping ownership throughout the ticket resolution and always following up with the end user prior to closing the support ticket to ensure customer satisfaction.</li> <li>When instructed by IT or the Help Desk Manager, the Associate Applications Analyst keeps end users informed of any major problems or scheduled down times as they call in for support.</li> <li>Test new or enhanced applications including systems enhancements and provides feedback to the Help Desk Manager as well as the Client Site Manager of User Support.</li> <li>Provides end users with detailed remote access knowledge, and documents complete trouble shooting information.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Required:<ul> <li>High School Diploma</li> <li>Secondary School Degree Preferred</li> <li>Technical Training & Certifications a plus (i.e.: A+, NETWORK +, MCP, MCSE, MOUS)</li> <li>IT Help Desk support experience (application & hardware support)</li> </ul> KNOWLEDGE, Skills And Abilities <ul> <li> Good communications, listening and problem-solving skills </li> <li> Good customer service skills </li> </ul>Working Conditions, MENTAL and PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity </li> <li>Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Systems Support Specialists

Field Representative II, MS Onsite Technical Support POSITION PROFILE May do one or more of the following for high-end equipment (segment 5+): press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Follows Ricoh Service Excellence performance requirements.</li> <li>Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.</li> <li>Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.</li> <li>Meets deadlines by working at a quick & steady pace while still maintaining quality/error-free work.</li> <li>Achieves Time Productive statistics by meeting standards established by the facility.</li> <li>Maintains all required reporting tools.</li> <li>Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.</li> <li>Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.</li> <li>Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.</li> <li>Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.</li> <li>Troubleshoots all hardware and software issues with equipment.</li> <li>Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.</li> <li>Presents professional appearance to clients by dressing in professional attire according to company standards.</li> <li>Presents a clean and organized working area.</li> <li>Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.</li> <li>Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.</li> <li>Organizes a "job" by validating job name and number, reading instructions on the Job Request Form, and organizing supplies.</li> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignments.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary.</li> <li>Completes technical training on new equipment as assigned.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications)<ul> <li>Requires high school diploma or equivalent.</li> <li>Requires a minimum of 3 years of related experience; 5 years is preferred.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Excellent customer service skills.</li> <li>Good organizational skills and ability to prioritize.</li> <li>Ability to use, calibrate, and troubleshoot office and complex technical equipment.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Technical Support Specialist

<div> Wide Format Production Operator Intern POSITION PROFILE We are seeking a skilled and detail-oriented Wide Format Production Operator Specialist to join our team. As a Wide Format Production Operator, you will be responsible for operating and maintaining wide format printing and finishing equipment to produce high-quality prints and graphics for various applications. You will play a crucial role in ensuring that our wide format production processes run smoothly, efficiently, and meet the highest quality standards. JOB DUTIES AND RESPONSIBILITIES<ul> <li> Operate and maintain wide format printing and finishing equipment, such as large format printers, laminators, cutters, and routers. </li> <li> Review job orders and specifications to determine appropriate settings, materials, and production processes. </li> <li> Prepare files for printing, including file formatting, color correction, and imposition. </li> <li> Load and align materials, such as vinyl, fabric, or rigid substrates, onto the printing equipment. </li> <li> Monitor print jobs to ensure accurate color reproduction, image quality, and consistency throughout the production run. </li> <li> Perform routine maintenance tasks on equipment, including cleaning, calibration, and troubleshooting minor issues. </li> <li> Conduct quality control checks to ensure that printed materials meet customer requirements and specifications. </li> <li> Collaborate with the design team to address any file-related issues or modifications needed for optimal print output. </li> <li> Assist in material inventory management, including tracking stock levels, reordering supplies, and organizing storage areas. </li> <li> Maintain a safe and organized work environment, following all company policies and procedures, including proper handling of chemicals and waste disposal. </li> <li> Keep up to date with industry trends, new technologies, and best practices in wide format printing and finishing. </li> </ul> Desired skills or basic knowledge: <ul> <li> Experience as a Wide Format Production Operator or similar role, preferably in a print production environment. </li> <li> Familiarity in operating wide format printing equipment, including large format printers, laminators, cutters, and routers. </li> <li> Technical skills in file preparation, color management, and print production processes. </li> <li> Knowledge of different wide format materials, substrates, and finishing techniques. </li> <li> Familiarity with RIP software, such as Adobe Creative Suite, ONYX, or Caldera, and experience with file formats, including PDF, TIFF, and EPS. </li> <li> Ability to read and interpret job orders, specifications, and design files accurately. </li> <li> Attention to detail and a commitment to producing high-quality work. </li> <li> Problem-solving skills and the ability to troubleshoot equipment issues. </li> <li> Time management and organizational skills to handle multiple projects and meet deadlines. </li> <li> Good communication and teamwork abilities to collaborate with colleagues, designers, and clients effectively. </li> <li> Knowledge of safety protocols and practices related to print production. </li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Student must be currently enrolled in an accredited college or university.</li> <li>Students should be pursuing a degree in a related major in the department of interest. </li> <li>Students must have a cumulative GPA of 3.0 or higher </li> <li>Students are to successfully complete all required screenings prior to hire</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Joining our team as a Wide Format Production Operator offers an exciting opportunity to contribute to the production of visually stunning prints and graphics. If you have a passion for print production, technical expertise, and a keen eye for detail, we encourage you to apply and become an integral part of our dynamic team. </div>

Wide Format Production Operator Intern

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